The Client:
A leading and growing provider of well-kept single-family rental homes across the US.
Scope of Work
Complete support with property listing and price change updates management.
Process Bottlenecks
The client’s in-house property listing process was time-consuming and kept resources busy with transactional operations when they could instead concentrate on growing the business. The client, therefore, was on the lookout for an outsourcing partner who understood the real-estate business and could bring in productivity and scale to the listing operations.
Cogneesol’s Optimization Solution
The client decided to partner with Cogneesol to revamp the existing operating model. As part of the new operating model, we worked with client teams to segregate core and non-core activities. The proposed solution ensured that Cogneesol took over the complete listing process, and the client’s onshore team handled prospects on a house hunt, listed down their requirements, and sent us the list for a complete assessment.
Our team analyzed the specifics of the requirements, matched them with the availability listing out options that were then shared with the prospects for their evaluations.
Our team also assisted with sales data collation for the client’s review and strategy outlining. In addition, we took to servicing client locations in the US from 8 am to 8 pm EST that brought in further timeliness to property listings, requirements analysis, and reporting out.
We have been able to grow our business substantially since the time Cogneesol started handling our listing and evaluation processes. They have made the operations so smooth, fast and qualitative, that our client-facing teams find it easy to engage proactively with prospective customers, offer them fitting solutions, and close deals within record TAT.
Impact Delivered
Enabling a US-based real-estate provider to operate in a proactive business environment, increasing deal conversion and goodwill, and driving business growth.
Owing to our streamlining of the listing, matching, and evaluation process, the client’s response time to its prospects and customers improved significantly. Armed by our readily available report, they were able to change their approach for client response – from an earlier request-based operating model, they now adopted a proactive approach to deal with their customer requirements. This brought in increased customer confidence and satisfaction, which then translated into growth in deals.
Other Client Stories
Client Testimonials
It is always a pleasure to learn that the work we do has positively impacted our clients and that they are happy to share their experiences.
Cogneesol brought in automation into our records-keeping within the budget we had set out for the project. We now have a super smart data-entry process that is not expensive, and which has made us completely compliant in matters of document management with regard to legal and regulatory requirements. It is a matter of pride to run a fully compliant real estate company.
We have multiple projects live, running in parallel, across the country. Proper data entry of all the projects is a gargantuan affair. Cogneesol brought in its team of data-entry experts who already knew the intricacies of the real-estate world. They redefined our processes and database management, making them simple and free flowing. Respective project data is updated with great ease now. Thanks to the expertise of the team!
We had worked with a number of firms in the past that offered data management. None had been good at the price points we had budgeted for. Last year we got in touch with Cogneesol. Through the course of the year we have been very satisfied with their quality of output. All these at rates that are reasonable and within our budget! We look forward to a long association with them!
The greatest benefit that we got from employing Cogneesol for our real-estate company’s data entry is that every record is updated timely. This has resulted in multiple benefits – quick processing of apartment sales, accurate and timely inventory valuation, ready glance of available inventory. Accounting is on time now, and our book closing period has reduced thanks to the timely and accurate data entry.
When we planned to enter the Australia market, we hired Cogneesol for their data management services. They helped us with entry-level information, analyzed the markets as per product preferences and buying power, mapped existing competition and surveyed the market for growth opportunities. All these helped us draw up a focused entry strategy, which then made our debut as smooth as we could possibly get. Cogneesol now is our go-to consultants for all our data needs.
With the technical landscape changing so much in the last few years, we fell behind in analyzing our business data in a way that it could benefit us. Cogneesol brought in the technical expertise we needed to make our way through the maze of changes. They mined our business data with the latest tools, and processed them into insightful reports that then gave us a view of our market standing and the gaps.
