Healthcare Information Service Provider Company Case Study
The client is Australia’s well-recognized healthcare information service provider company, supporting healthcare organizations with efficiency enhancements and service delivery improvements. The client’s core motive is the provision of top-quality care for patients. The company provides support for the healthcare sector across the Australian land, helping in identifying service gaps and obtaining objectives.
The Business Challenges
Being one of the primary resources of healthcare-related information with having around 600 sub-resources under its umbrella, the client faced challenges managing data sets that contained non-healthcare information.
This typically included data from meeting minutes, administrative & management reports, annual reports, and to name a few.
As the client’s primary goal was to provide genuine information about healthcare, this non-healthcare information was distracting them from the management of crucial and valuable data.
The client faced issues entering this less-useful but vital-to-store data into a new, separate system while ensuring complete security during the entire data management process.
We want to thank Cogneesol and praise their effort they put into data entry and management for our company. Highly recommended!
In order to provide the client with an excellent service experience, at Cogneesol, we:
Comprehensively understood the client’s requirement and built customized solutions.
Set up a team of skilled data entry professionals and began with project execution.
Provided special training to our team upon the client’s request.
Ensured the work is performed following stringent data security policies and measures and all the data remains secure against unauthorized access.
Used the client’s multiple tools to extract data from the sub-resources and converted it into client-preferred formats.
By uploading thousands of documents each month, transferred completed files back to the client within the pre-defined deadline.
As the client was satisfied with our data entry and management services, the project continued for a long time.
The Difference-Making Impact
- 4000 to 5000 documents processed each month
- Streamlined data processing workflow
- 20-30% reduction in data management costs
Cogneesol’s efficient & experienced team helped the client enhance its data management efficiencies.
Our systematic management of non-healthcare information that primarily included document files, such as meeting reports, management reports, and administrative reports, ensured the client gets more time to divert their focus on core healthcare information processing and management.
Keeping data privacy and confidentiality regulations in mind, we followed robust data security measures in place that further impressed the client and helped us earn their trust.
We helped the client streamline their data processing workflow.
The client became able to save costs by 20-30%.
As a result, the client's first project later turned into a long-term contract and business partnership.
It is always a pleasure to learn that the work we do has positively impacted our clients and that they are happy to share their experiences.
We had worked with a number of firms in the past that offered data management. None had been good at the price points we had budgeted for. Last year we got in touch with Cogneesol. Through the course of the year we have been very satisfied with their quality of output. All these at rates that are reasonable and within our budget! We look forward to a long association with them!
Cogneesol works on extremely reasonable price terms. Their services vis-à-vis their rates are way competitive when compared with peers in the market. We have been working with them for over a decade now. Our partnership has stayed steady through periods of highs and troughs. They are the partner you turn to for help, they never fail you and most importantly, they don’t take advantage of your sudden requests!
For a data intensive company like ours, we needed a trusted partner who would not only take up the existing process but would also be able to scale up for seasonal surges and long-term increase in scope. Cogneesol turned out to be the firm team that met our present requirements and stayed future-ready. As our business grew and expanded, they absorbed the traffic without any glitch in operations.