Gearing Insurers for New-World Disruptions
We service insurance players across industry lines with result-focused insurance BPO services, enabling them to focus on the 'core.’

Managing Claim
Transactions Annually


Claims Spend


Managing underwriting


Premium Handling

Insurance BPO Services

Worldwide, the insurance sector has been under constant evolution owing to changing customer demands, digital advancements, regulatory changes, agile competitors, and innovative business models. Insurance carriers, agencies, brokers, wholesalers, and MGAs across product lines need customization and time-to-market optimization to maximize organizational value. Insurance BPO services is an effective strategic solution to achieve your business goals and stay ahead in the competitive market.

With an experience of over 16 years, Cogneesol delivers a variety of insurance BPO services to clients, helping them tackle business disruptions and enhance their competitive positioning. Leveraging our domain expertise and application of technology, data, and analytics, we offer industry-defining insurance BPO solutions.

Our insurance BPO services reflect our determination and ambition toward optimizing clients’ business processes, which make us a credible partner that can bring operational efficiencies of up to 45-65% cost reductions, along with freeing time for the core business.

Insurance Agency

"Cogneesol reviewed our processes, changed operating models bringing about significant cost reduction."

- An Insurance Agency, Wollongong, Australia

Who We Serve

Focused on delivering reliable and continuous support with insurance business process outsourcing to fulfil and surpass expectations for you and your customers.

Our scalable, experienced team provides specialized services for carriers, helping them obtain and maintain optimized operations and expenditure.


Our best-in-class and timely underwriting support helps MGAs enhance broker relationships and provide exceptional service to customers.


Cogneesol's vast domain expertise allows insurance wholesalers to concentrate more on expanding their reach to newer markets and products.

Retail Agents
Retail Brokers

Our specialized and expert customer acquisition and retention solutions enable insurance brokers to increase their top line and profitability, thereby triggering growth.

Our Insurance BPO Services

  • Channel Support
  • Quotes
  • Premium Calculations
  • Sales / Quotes acceptance & Conversion
  • Actuarial Support
  • Exposure Assessment
  • Underwriting Support
  • Verification / Validation
  • Fulfilment
  • Follow up
  • Policy Issue
  • New Business Rating
  • Policy Changes
  • Certificate Issuance and Re-issue
  • Adjustments / Endorsements / Rider & Coverage Changes
  • Lapses
  • Renewals and Quotes
  • Cancellations
  • Remittance
  • Reconciliations
  • Refunds
  • Billing
  • Premium Mode Change
  • Bank Changes
  • Premium Audits
  • Claim Set-up
  • Investigation / examination
  • Review & assessment
  • Reserving
  • Supplier Support
  • Excess / Deductible Management
  • Settlements
  • 3rd Party Claims
  • Bodily Injury claims
  • Recoveries & Subrogation
  • Fraud Checks
  • Claim Finalization
  • Closed Claim audit
  • 3rd Party Payments
  • Debt management
  • Bookkeeping
  • Investment Accounting
  • Payroll Services
  • Reconciliation Services
  • Statutory and State Reporting and Filings
  • Financial Reporting
  • Management Reporting
  • Group Reporting
  • Accounts Payable
  • Accounts Receivables
  • Financial Planning and Analysis
  • Reporting
  • Distribution Analytics
  • Marketing Analytics
  • Underwriting Analytics
  • Product Performance
  • Claims Analytics Reserving
  • CAT Modelling Pricing
  • Data Governance Strategy
  • Development
    • Self Service Reporting Services
    • SQL Server Integration Services ( SSIS)
    • SQL Server Analysis Services (SSAS)
    • ETL (OLAP & OLTP)
  • Insight Generation
  • CXO Reporting Services
  • Reporting Rationalisation
  • Root Cause Analysis
  • Plan/actual Comparison

Every Business is Unique. Find Out How We Can Help Yours.

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Cogneesol Named a Major Contender

Everest Group Property and Casualty (P&C) Insurance BPS PEAK Matrix® Assessment 2023

Cogneesol insurance Everest report 2023

Our Key Differentiators

Why Outsource Insurance Services to Cogneesol?

Cogneesol enables insurance carriers, agencies, brokers, wholesalers, and MGAs to reinvent their operating models and business processes to turn agile, future-ready, and an engine of growth.

At Cogneesol, our insurance BPO services aims to streamline clients’ business functions to bring overall efficiency and agility. We do this by identifying and eliminating non-value-added activities, simplifying processes, enabling a restructuring of operating models, making them lean and responsive to changes.

With a wide gamut of insurance BPO solutions (be it claims, premium, policy, commissions management, or broker relationships, market strategies for new products), we cater to insurance players across product and service lines, including carriers, agencies, brokers, wholesalers, MGAs.

Our technology and digital interventions pre-empt market needs and guide the development of bespoke insurance business process outsourcing solutions for core insurance functions on the one hand; and on the other, make non-core processes such as accounting, digital marketing, customer services smarter and more intelligent.

Cogneesol, therefore, is a one-stop, under-one-roof insurance BPM service provider of all your back-office and administrative requirements. Our teams work in direct sync with your in-house teams, forming an extension of your business.

Get in Touch With Us
We look forward to building long-term relationships with our clients through our customized insurance solutions that will make processes agile and cost-efficient. Have specific questions, or want a guided tour of our services? Get in touch with us!
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