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Make a Lasting
Impression; Deliver
the Enduring Experience
We help inject new life into customer experiences and
build lasting relationships with our engaging and
emphatic customer support approaches.

Customer Care and Support

For the world that has everything at its fingertips and can buy anything - from grocery to wellness programs to holidays - at the mere click of mobile apps these days, businesses and brands are working hard to ensure that their products/services offer the best of value and experiences. The goal is to drive not only revenue and profits, but also customer loyalty and stickiness.

Cogneesol partners with clients in their journey to creating lasting product/service experiences for their customers. We help clients develop a customer-centric strategy across their post-sale value chain. This includes identification of post-sale customer support and customer care scenarios, planning and charting the corrective course of action, training personnel, and execution. We help deliver prompt and real-time resolutions through amplified experience that builds trust and establishes long-term relationships.

Customer Care Solutions

“Here’s a team that goes out of its way to make customers happy!”

- An Online Fashion Retailer, Cleveland, OH

Our Customer Care Solutions

We enable clients to chart customer experiences that respond to their customers’ evolving requirements and set them apart from their competition in the marketplace. Our solutions take into account changing customer behavior and expectations, design care, and support solutions that redefine experiences.

Sales Support

Cogneesol’s sales support solutions provide clients with a pad to boost sales by providing 360-degree intelligence on a target audience and result-oriented penetration of existing and new accounts.

Up Sell and Cross Sell

Cogneesol helps you maximize your existing customer base with smart cross-selling and upselling strategies, thereby augmenting company revenue without the incurrence of the customer acquisition cost.

Consumer Retention and Loyalty Management

New customer acquisition is more expensive than existing customer retention. Cogneesol helps clients plan and drive customer retention and loyalty management strategies, thereby increasing potential revenue.

Collections

Cogneesol’s collections agents are smart and trained professionals, experts at outstanding debt recovery through emphatic and ethical customer relationships.

Every Business is Unique. Find Out How We Can Help Yours.

Contact Us

How Cogneesol is Different?

Our Resources

Read our success stories and blogs that highlight our customer care and customer support solutions. From unique problem statements to effective business solutions to latest trends within industries, we cover them all and build industry guidance
LATEST BLOG
How Insurance Back office Providers Help Insurers Bridge Talent Gap

How Insurance Back office Providers Help Insurers Bridge Talent Gap

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CLIENT STORY

Customer Support for a Sporting Goods Manufacturer

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LATEST BLOG
Insurance BPO: The New Imperative for Insurance Companies

Insurance BPO: The New Imperative for Insurance Companies

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CLIENT STORY

Optimized Accounting Processes for a Rapidly Growing US-based Law Firm

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Case Studies

All Case Studies

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LATEST BLOG
How Law Firms Can Ensure Value to Clients and Benefit from it

How Law Firms Can Ensure Value to Clients and Benefit from it

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Client Testimonials

It is always a pleasure to learn that the work we do has positively impacted our clients and that they are happy to share their experiences.

Get in Touch With Us

Our customer care and customer support solutions create best-in-class customer experiences that help organizations build long-term relationships and enhance their brand value in the marketplace. Call us for a guide into our services, and we will offer you the best fit solutions
contact us