Customer Care and Support
For the world that has everything at its fingertips and can buy anything - from grocery to wellness programs to holidays - at the mere click of mobile apps these days, businesses and brands are working hard to ensure that their products/services offer the best of value and experiences. The goal is to drive not only revenue and profits, but also customer loyalty and stickiness.
Cogneesol partners with clients in their journey to creating lasting product/service experiences for their customers. We help clients develop a customer-centric strategy across their post-sale value chain. This includes identification of post-sale customer support and customer care scenarios, planning and charting the corrective course of action, training personnel, and execution. We help deliver prompt and real-time resolutions through amplified experience that builds trust and establishes long-term relationships.
“Here’s a team that goes out of its way to make customers happy!”
- An Online Fashion Retailer, Cleveland, OH
Our Customer Care Solutions
We enable clients to chart customer experiences that respond to their customers’ evolving requirements and set them apart from their competition in the marketplace. Our solutions take into account changing customer behavior and expectations, design care, and support solutions that redefine experiences.
Sales Support
Cogneesol’s sales support solutions provide clients with a pad to boost sales by providing 360-degree intelligence on a target audience and result-oriented penetration of existing and new accounts.
Up Sell and Cross Sell
Cogneesol helps you maximize your existing customer base with smart cross-selling and upselling strategies, thereby augmenting company revenue without the incurrence of the customer acquisition cost.
Consumer Retention and Loyalty Management
New customer acquisition is more expensive than existing customer retention. Cogneesol helps clients plan and drive customer retention and loyalty management strategies, thereby increasing potential revenue.
Collections
Cogneesol’s collections agents are smart and trained professionals, experts at outstanding debt recovery through emphatic and ethical customer relationships.
Industries We Serve
Across the length and breadth of the spectrum
Every Business is Unique. Find Out How We Can Help Yours.
Contact UsHow Cogneesol is Different?
Partnership Approach
Cogneesol is not just another vendor. We work as partners in your organization helping you build customer experiences and customer relationships that outlast a sale. We help you build your brand creating with you consistent, predictable, and stellar impressions
Technical and Industry Proficiency
Our customer care and customer support professionals specialize in product / service understanding across industries and technologies. We are, therefore, in a constant state of readiness to deploy suitable experts to specific client needs
Emphatic Professionals
Cogneesol’s customer care and customer support professionals are smart, understand customer problems, and are adept at providing speedy resolutions to customers thereby building trust and confidence, and heightening customer experiences
Global Exposure
Our clientele spreads across every major region of the globe. We, therefore, have the experience and expertise ofregion-specific uniqueness and trends, and offer our clients real-life insights into resolution and support best practices
Round-the-clock Availability
Customer care and customer support have to be real-time, prompt and swift to create lasting impressions. At Cogneesol, our agents understand this, and are therefore available for round-the-clock support and resolution services
Competitive Cost Efficiencies
At Cogneesol, our pricing models are flexible and tailor-made for client requirements. We work to build lasting business relationships. Hence, we offer the best of services at greatly competitive price points
Our Resources
Read our success stories and blogs that highlight our customer care and customer support solutions. From unique problem statements to effective business solutions to latest trends within industries, we cover them all and build industry guidance
Client Testimonials
It is always a pleasure to learn that the work we do has positively impacted our clients and that they are happy to share their experiences.
Team Cogneesol onboarded most swiftly and almost immediately understood our organization’s culture and customer strategies. They helped incorporate best practices into our existing action charter taking service delivery a few notches up. Our customers write back happy notes for sales services rendered. The team has helped us set new benchmarks!
As we diversified into the Australia market, customer care and support were our primary concern. We wanted to set the best standards right at the beginning. Cogneesol’s team of experts act as an extended arm of our account management team, and execute our customer strategies at 100% service delivery levels, helping us carve out our niche in a new market.
So far, an offline business, when we forayed into the online space, we were faced with a variety of customer support issues. Cogneesol deployed their team on a war footing to understand the gaps, design support solutions, and implemented them at record time. We now have customer resolutions at the highest level with under 24-hours TaT.
Our business delivery is heavily dependent on positive customer experiences. Being a travel company, one bad customer experience can create rippling imprints in the digital world. With Cogneesol’s help, we have devised a complete end-to-end customer service strategy that takes care of customer experience at every stage leaving nothing to chance.
