Customer Care and Support
For the world that has everything at its fingertips and can buy anything - from grocery to wellness programs to holidays - at the mere click of mobile apps these days, businesses and brands are working hard to ensure that their products/services offer the best of value and experiences. The goal is to drive not only revenue and profits, but also customer loyalty and stickiness.
Cogneesol partners with clients in their journey to creating lasting product/service experiences for their customers. We help clients develop a customer-centric strategy across their post-sale value chain. This includes identification of post-sale customer support and customer care scenarios, planning and charting the corrective course of action, training personnel, and execution. We help deliver prompt and real-time resolutions through amplified experience that builds trust and establishes long-term relationships.
Our Customer Care Solutions
We enable clients to chart customer experiences that respond to their customers’ evolving requirements and set them apart from their competition in the marketplace. Our solutions take into account changing customer behavior and expectations, design care, and support solutions that redefine experiences.
Cogneesol’s sales support solutions provide clients with a pad to boost sales by providing 360-degree intelligence on a target audience and result-oriented penetration of existing and new accounts.
Up Sell and Cross Sell
Cogneesol helps you maximize your existing customer base with smart cross-selling and upselling strategies, thereby augmenting company revenue without the incurrence of the customer acquisition cost.
Consumer Retention and Loyalty Management
New customer acquisition is more expensive than existing customer retention. Cogneesol helps clients plan and drive customer retention and loyalty management strategies, thereby increasing potential revenue.
Cogneesol’s collections agents are smart and trained professionals, experts at outstanding debt recovery through emphatic and ethical customer relationships.
Read our success stories and blogs that highlight our customer care and customer support solutions. From unique problem statements to effective business solutions to latest trends within industries, we cover them all and build industry guidance
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It is always a pleasure to learn that the work we do has positively impacted our clients and that they are happy to share their experiences.
Team Cogneesol onboarded most swiftly and almost immediately understood our organization’s culture and customer strategies. They helped incorporate best practices into our existing action charter taking service delivery a few notches up. Our customers write back happy notes for sales services rendered. The team has helped us set new benchmarks!
As we diversified into the Australia market, customer care and support were our primary concern. We wanted to set the best standards right at the beginning. Cogneesol’s team of experts act as an extended arm of our account management team, and execute our customer strategies at 100% service delivery levels, helping us carve out our niche in a new market.
So far, an offline business, when we forayed into the online space, we were faced with a variety of customer support issues. Cogneesol deployed their team on a war footing to understand the gaps, design support solutions, and implemented them at record time. We now have customer resolutions at the highest level with under 24-hours TaT.
Our business delivery is heavily dependent on positive customer experiences. Being a travel company, one bad customer experience can create rippling imprints in the digital world. With Cogneesol’s help, we have devised a complete end-to-end customer service strategy that takes care of customer experience at every stage leaving nothing to chance.