Telecom Outsourcing Services
Our back-office management solutions assist telecom companies in establishing a flexible strategy to acquire and retain more customers, optimize current investments, and manage cost pressures by accessing specialized resources.
Amid growing requirements for operational improvement and technology utilization, performance challenges and growth management become a major issue and demand greater focus. Businesses need to reevaluate and transform operational models from traditional to modern.
At Cogneesol, we can help you take this valuable shift. We possess several years of relevant experience and have the in-depth industry expertise required to make the customer experience profitable and valuable while covering the end-to-end spectrum of communication.
Our Telecom Back Office Services
Acquisition of Customers
- Customer Data
- Marketing and Sales
- Add-on Sales
- Prospect Management
- Sales Negotiations
- Education and Qualification of the Customer
- Porting Support
- Fulfillment of Orders
- Provisioning and Order Management
- Account Management and Administration
Servicing of Accounts
Billing and Revenue Assurance
- Management of Frauds
- Account Consolidation and Updates
- Inquiries related to Billing
Sales and Support
- Multilevel Technical Support
- Customer Service
Receivables and Collections Management
- Early Stage
- Late Stage
- Credit Limit/Expiration
- High Usage Management
- Inbound Calls for Internal Handoff
- Customer Profitability Analysis Cost to Save
- Saves and Retention
- Customer Profiling and Plan Analysis
- Resolution of Disputes
- Retention/Loyalty Programs
- Raising Customer Awareness for Chosen Plan
- Data Mining/Data Capture
- Renewal of Contract
- Increase Tolling
We can also help you successfully bundle communication packages in the following:
- Traditional long-distance and local telephone services
- Handheld computers and smartphones
- Mobile phones
- DSL and broadband
Quality Assurance (QA) Services
- QA Services for Installation, Telecom Industry, including provisioning and assignments
- QA services for all channels – Calls, Chat, Email, Backend Transactions
- QA services for Inbound, Outbound, Sales, Customer Service, Collections, Front Office, Back Office, Business to Business, and Business to Customer.
Our Key Differentiators
Our team of experts has gained substantial experience by consistently providing support for different aspects of the telecommunications industry.
Our telecom BPO services can accommodate to the changing economic and process-related requirements of your telecom business.
Around the Clock Operations
As our team works twenty-four hours, five days a week, we ensure delivering uninterrupted services while enhancing business productivity.
With our vast experience in the telecommunications industry & technological innovation, we are dedicated to delivering impressive results.
By outsourcing to Cogneesol, you need not invest in hardware and software as we use the latest technology for the work we do for your business.
At Cogneesol, we implement solid data security principles to ensure that your data, while being with us, is entirely safe and sound.
Why Choose Cogneesol?
To endure the frequently occurring economic uncertainty, which leads to an unstable environment, the telecommunications industry has been looking at out-of-the-box solutions.
To win against market odds, telecom industry leaders are moving toward trusted companies offering quality back-office management solutions.
We, at Cogneesol– a leading telecom BPO company, offer customized and creative solutions based on our expertise, experience, and your requirements. We align with your company's culture and meet your needs by creating innovative, effective, and different subscriber experiences.
We provide you with comprehensive solutions based on our customized approach and thorough understanding of the telecom industry. Irrespective of the service or product, we ensure excellent subscriber experiences.
We navigate our clients from where they are to where they aspire to be through our always-on learning agenda in the form of client stories and blogs covering the latest industry trends, driving their continuous improvement and growth.
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It is always a pleasure to learn that the work we do has positively impacted our clients and that they are happy to share their experiences.
The team of Cogneesol services our accounts, handling the complete billing and revenue assurance requirements, customer service, multilevel tech sup-port, and management of frauds. They are diligent, competent, and efficacious for our specialized requirements. Extremely timely with their monthly and quarterly reports, the team has been a solid support in our expansion goals.
Cogneesol has been our partner for backend service for over five years now, and never once did we face any delivery issues with them. They work on a fixed calendar that leaves no room for delays. This has, in turn, made our front-end operations extremely efficient and timely. Further, their month-end reports have been a constant guide to our strategic growth. Thank you, Team!
No other service provider operates at the rates and SLAs that Cogneesol does. We had taken the quotes from a large number of interested parties and found Cogneesol to be the most reasonable with excellent agreement and payment terms. We are happy to have chosen them, for their quality of work is fantastic. Strongly recommend Cogneesol to anyone who is looking for a well-priced, sturdy partner for their backend operations.