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Frequently Asked Questions
For a deeper understanding, here are the most common, frequently asked questions about Cogneesol’s offerings.
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Most Popular Questions

Outsourcing allows you to focus on your core business; it gives your company access to a higher level of expertise than you usually can afford. It means you get qualified experts, appropriately skilled for your business operations, along with the flexibility in retaining them for an extended period. Having the right outsourcing partner can also benefit you in the form of reduced overhead costs.

Cost-effectiveness - Salaries of professionals are significantly lower than those in North America and Europe. This wage differential translates into cost savings.

24/7 operation - Offshore outsourcing offices located in India are in the perfect time zone to help you operate 24/7.

Large pool of talent - Retaining experienced employees becomes difficult when they are given boring and repetitive work. Cogneesol offers you a cost-effective talent pool that you can tap on for reliable service delivery.

Best Practices - Focused heavily on quality and continuous process improvement, offshore outsourcing firms operate at high levels of efficiency, predictability, and reliability. High process maturity dramatically reduces risks and provides a significant advantage when managing service level agreements.

No, outsourcing enables more control over current business functions and allows you to concentrate on critical functions. The control should be need-based. Ask yourself this question: is there a need to control something where the cost of control is higher than the cost of not controlling it at all?

The flexibility provided by the internet is at the heart of our success as providers of superior quality services. Most of our projects are web-based, and thus we can communicate and transfer files through the internet. At the initial stage of communicating your project requirement, you can send us a brief description or a document about your project requirements. If you have an application on which you need us to work on or analyze, we will need to get:

  • Web server details
  • Database details
  • FTP details

If you want us to work on your server, we will need your Remote Desktop details.

This is covered through clear termination clauses in our contract. However, we try to prevent such a situation from ever arising by providing you with clear problem escalation routes. You can raise any issue to the Operations Manager, and the CEO for redressal and an appropriate solution will be provided.

We are committed to the security and confidentiality of the information that you share with us. With the aim of giving you a safe outsourcing experience with maximum benefits, we have set up a reliable information security system.

To ensure confidentiality of information, we encourage our customers to sign in a Confidential Non-Disclosure Agreement (NDA) at the very initial stage of the project discussion. The NDA has a legal binding and is an important document that ensures total security of your information in our hands. We also do not publish about our client projects unless we get prior permission.

Keeping in mind the information security concerns, we have engineered our infrastructure to eliminate all possible information leaks.

  • Enterprise Access System for Employee Login
  • Secure Smart Card, Secure Premises Login
  • Network and Windows Login, PC 'locking'
  • Secure Remote Access (VPN)
  • Secure email with digital signatures
  • Single sign on to enterprise and desktop applications
  • Employees sign confidentiality and Non-Disclosure Agreements

Our pricing model basically differs for each project undertaken, depending on your requirement. However, the general basis of pricing is common and is as follows.

  • Full Time Equivalent (FTE)
  • Per piece rate
  • Fixed Price/Project-based
  • Hourly Rate
  • The minimum qualification for recruitment is a college degree. All our employees are college graduates.
  • For more skilled projects like Research and Analysis, our staff holds Masters Degrees in Business Administration, Engineering, Finance, Statistics, English Literature, Communication, and Research.
  • Yes, we have operations offices at different locations in India.
  • All our offices have a 4 Mbps internet speed.
  • All our employees work on P4 Machines.

The preferred method of payment is by wire transfer or by check or PayPal. For any other mode of payment, please contact our salespeople who will help you.

All you need to do is complete a given format and fax us a signed copy. You can also send us the work order as an email attachment.

FAQs Covering All of Our Services

FAQs about our services; get answers to your questions.

How skilled is your finance and accounting team?

At Cogneesol, we are proud to have the best talent on board. Our finance and accounting services team comprises of skilled and well-trained accountants, chartered accountants, and financial experts experienced at using the latest finance and accounting software. Additionally, we use IFRS and GAAP standards and follow US Patriot Act.

Our team undergoes regular training sessions on the finance and accounting laws that are prevalent in the US, UK, and Canada.

What kind of customers do you provide services to?

We work with accounting firms, CPA firms and businesses. Our accounting firm clientele range from small accounting firms to top-5 accounting firms.

The type of business clients that we work for include (but not limited to) online e-commerce retailers, estate agencies, property management companies, professional service firms, manufacturing companies, advertising and media agencies, publishers, wholesalers, distributors and even small start-ups.

How do you ensure that my files and data are completely secure? Do you follow any data security measures?

We leave no stone unturned when it comes to the security and privacy of our client’s data, and employ security measures of the highest degree. Authorization, integrity, and access are aligned with technological support to ensure complete data security.

Data Breach Security
  • Enterprise Access System for Employee Login
  • Secure Smart Card, Secure Premises Login
  • Network and Windows Login, PC 'locking'
  • Secure Remote Access (VPN)
  • Secure email with digital signatures
  • Single sign-on to enterprise and desktop applications
  • Employees sign confidentiality and Non-Disclosure Agreements
Work Station Security
  • Wide security management with administrative auditing, reporting, and monitoring facilities will secure data at every stage
  • Workstations are secured individually by Anti-Virus Protection and Back-Up Drive Manager

Do you use the latest and best in infrastructure and technology?

Yes, we have state-of-the-art infrastructure and technology that not only streamlines our internal processes but helps us serve our clients in a timely, accurate, and proficient manner.

What documents/files you need from my side to get started?

Do you provide services in all countries?

Yes! Boundaries do not define us, and we offer outsourcing services to every part of the globe.

What is your pricing structure?

Our pricing structure is flexible in nature, and clients can choose one of the following pricing models as per their specific requirements:

Full-Time Equivalent (FTE): Quoting of price against the hours of a full-time employee

Per Unit / Per Page: Quoting of price as per the number of units (gigabytes or pages).

Hourly Model: Quoting of price as per the hours dedicated to work.

Fixed Price Model: Quoting of price concerning the completion of the project irrespective of the time.

Project Specific: Quoting of price as per the specific requirements of the project.

Resource Specific: Quoting of price as per the resources selected by the client for his project.

How will communication take place between us?

Our processes are well-defined to ensure the complete control of our clients on their projects. A Team Lead comes in direct contact with the client as soon as the project gets picked up and communicates with him throughout the project completion.

We are available 24/5 to serve you via Telephone, emails, Fax, or quick messengers (Skype), Fax or Telephone.

Is there a formal contract before work starts?

Cogneesol enters into SLAs (Service Level Agreements) with its every client to establish a clear understanding of time deliverables, quality, and execution methodology that includes performance, responsibilities, priorities, billing, and more.

How can I get started?

To get started, you may brief us about your requirements at +1 833 313 3143 or send your queries at info@cogneesol.com. We will get back to you ASAP!

Who will be managing my project?

How efficient are your attorneys at handling law firm projects?

Our Indian lawyers are qualified legal professionals who complete an integrated 5 year BA LLB (Hons.) degree offered by Universities and National Law Schools.

Our lawyers have years of professional experience and undergo regular training sessions on the Common Law System that is prevalent in the US, UK, and Canada.

For more skilled projects like Research and Analysis, our staff holds Masters Degrees in Business Administration, Engineering, Finance, Statistics, English Literature, Communication and Research.

What is your pricing structure?

Our pricing structure is flexible in nature, and clients can choose one of the following pricing models as per their specific requirements:

Full Time Equivalent (FTE): Quoting of price against the hours of a full-time employee

Per Unit / Per Page: Quoting of price as per the number of units (gigabytes or pages).

Hourly Model: Quoting of price as per the hours dedicated to work.

Fixed Price Model: Quoting of price concerning the completion of the project irrespective of the time.

Project Specific: Quoting of price as per the specific requirements of the project.

Resource Specific: Quoting of price as per the resources selected by the client for his project.

How do you deal with security/privacy concerns?

What service level agreements do you provide?

Cogneesol enters into SLAs (Service Level Agreements) with its every client to establish a clear understanding of time deliverables, quality, and execution methodology that includes performance, responsibilities, priorities, billing, and more.

Can attorneys of Cogneesol represent me in the court?

How do I maintain complete control over my project?

How do you receive and return the data?

What if I still have more questions?

In case you have more questions, doubts, or queries, you may contact us at +1 833 313 3143 or info@cogneesol.com. We would be happy to serve you!

I want to outsource insurance back office services to Cogneesol. How do I start?

You can simply either call us at +1-646-688-2821 or fill the ‘get a free quote’/‘request a free trial’ forms with defined requirements, and one of our executives will get back to you. You also can email your requirements at info@cogneesol.com.

How beneficial is to Outsource Insurance Back-Office?

Outsourcing insurance back-office functions allows you to considerably reduce operating expenses, streamline back-office operations, and adopt modern business strategies to achieve operational and financial objectives successfully. The core benefits of outsourcing insurance back-office tasks are efficient management of complicated and time-consuming operations, reduction in workload & costs, performance improvement, less turnaround time, operational flexibility, and increment in business profits.

Are the Cogneesol team members trained in insurance back office processes?

Cogneesol only hires university graduates. Our staff members are trained to handle specific procedures, and they learn about agency management along with managing the assigned project. Our monthly assessments keep our virtual assistants’ skills matching with the latest operational procedures and compliance regulations.

How does training work with an outsourced support team?

We are an industry leader in providing virtual assistance to insurance firms and individual insurers worldwide. Having qualified and experienced personnel, we provide high standards of job quality with a dedication toward never-ending improvement. However, our insurance experts are open to getting trained by clients as per their unique requirements or projects. We can use the spare time of one or two hours per day for the training sessions.

What will be the process of my project after being outsourced?

As you may assign a project after checking the sample work, we will give an estimated time for the project to be completed based on work volume, complexity level, urgency, and defined deadlines. During the processing phase of the project, we will keep you updated, and you can also let us know about changes if there might be any. At last, we will check for quality assurance and submit the files to you.

What’s your QA process to ensure work being handled properly?

We employ multiple approaches for the supervision of our executives, resulting in quality assurance in assigned work. Team Leaders responsibly supervise our insurance experts and ensure quality work by real-time monitoring.

What are the costs involved in your insurance outsourcing services?

No doubt, outsourcing involves a good amount of money as an upfront investment or a monthly fee for all-in service. But, that cost covers the service fee, software subscription fees, equipment usage, and to name a few. As a result, you can save money that you would spend on staff salary, administrative operations, infrastructure expansion, equipment usage, software subscriptions, and upgradation.

What is the pricing model of your insurance back-office services?

We provide up to the mark insurance outsourcing services at highly competitive prices. The quotation entirely depends upon the type, size, & complexity level of the project and technologies included in carrying out the tasks.

What are typical insurance processes that virtual assistant can manage for us? How do we get started?

Below-described are the insurance processes our virtual assistants can manage for you.

  • Policy management (including - policy checking, loss runs processing, policy issuance, insurance renewals processing)
  • Commissions management
  • Insurance reporting
  • Claims management
  • Insurance agency management
  • Insurance accounting

To get started, you can call us at +1-646-688-2821, send an email at info@cogneesol.com or fill the ‘get a free quote’/‘request a free trial’ forms with defined requirements, and one of our executives will get back to you.

What type of insurance back office works have Cogneesol done in past?

As we are in this field for around 14 years and have been in partnership with many companies around the world, we have successfully completed the following back-office tasks in the past.

  • Policy management (including - policy checking, loss runs processing, policy issuance, insurance renewals processing)
  • Commissions management
  • Insurance reporting
  • Claims management
  • Insurance agency management
  • Insurance accounting

Also, we are currently offering a limited-period free trial so that you can analyze our expertise and determine the business aspects we can help you with. For queries, call us at +1-646-688-2821 or send an email at info@cogneesol.com

Do you offer a free trial of your services?

Yes, we offer a 7 day free trial to provide you with a sample of our services with no obligation to assign any further work. We also revise the sample assignment until you get satisfied with our work.

Are the infrastructure and facilities, efficient for all insurance services?

We have the advance infrastructure, latest technologies, and everything essential for all insurance outsourcing services we provide. We update our systems regularly so that not to compromise on the work quality.

I already have insurance agency management software. How can you get data from the existing system?

With complete user authority, we (as your outsourcing partner) can input your data directly into our systems using remote technology. This is the safest and secure mode of data entry. We also conduct real-time auditing frequently to ensure data quality.

Why should I outsource my support functions?

Outsourcing allows you to focus on your core business, not your support departments. Outsourcing gives your company access to a higher level of expertise than you would normally be able to afford.

Why should I outsource my support functions?

Outsourcing allows you to focus on your core business, not your support departments. Outsourcing gives your company access to a higher level of expertise than you would normally be able to afford.

Why should I outsource my support functions?

Outsourcing allows you to focus on your core business, not your support departments. Outsourcing gives your company access to a higher level of expertise than you would normally be able to afford.

Why should I outsource my support functions?

Outsourcing allows you to focus on your core business, not your support departments. Outsourcing gives your company access to a higher level of expertise than you would normally be able to afford.

Why should I outsource my support functions?

Outsourcing allows you to focus on your core business, not your support departments. Outsourcing gives your company access to a higher level of expertise than you would normally be able to afford.

Why should I outsource my support functions?

Outsourcing allows you to focus on your core business, not your support departments. Outsourcing gives your company access to a higher level of expertise than you would normally be able to afford.

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