Loading...
Deliver Seamless Deployment for Joyful Product Journeys
We leverage industry and product best practises and next generation technologies to deliver product tech support that build long-term loyalty.
Find Out More
Tech Support

Tech Support Services

Product-centric companies depend greatly on good product support to help their customers have a seamless experience while using their products. Customers, today, are highly demanding users. When faced with issues, they seek immediate assistance and redressal. Where companies fail in providing prompt support, they are likely to earn a bad name via instant social-media posts and tweets.

Cogneesol partners with product companies to provide tech support for their products across a gamut of services including installation support, error resolution and other such technical difficulties. We work with a wide base of B2B and B2C organizations, across a range of products, to provide multi-channel tech support 24/7 for 365 days a year. We deploy new age technologies including machine learning and analytics to help you make your customer journeys successful.

“Your team is prompt in answering customer calls and are swift with their resolution!”

- An E-commerce Company, Manchester, New Hampshire

Our Tech Support Solutions

Our tech support teams study and understand client products, prepare a comprehensive charter of possible support areas, define service delivery levels including turnaround timelines and quality of resolution, and offer their services to solve all technical problems that arises at the customer end while using the client’s product.

Professional Support

Cogneesol’s professional support services are end-to-end and can cater to all your professional needs. Our services include:

  • Customer Education
  • Customer Onboarding
  • Implementation Support
  • Migration Support
  • Project Management

Digital Support

Cogneesol’s digital support services cater to digital needs across platforms. Our services include:

  • Digital Voice
  • Historical Analytics with Real-Ttime Insights
  • Cognitive Knowledge Bank
  • Support Automation

Support Services

Cogneesol’s support services are designed to keep you ahead in the marketplace with best-in-class solutions. Our services include:

  • Customer Care
  • Level 1 & 2 Support
  • Proactive Customer Support
  • Customer Success Management

Managed Support

Cogneesol’s managed support help you offer your clients proactive services. Our solutions include:

  • Remote Monitoring
  • Advisory Services
  • Upgrade Management
  • Proactive Health Checks

How Cogneesol is Different?

Every Business is Unique. Find Out How We Can Help Yours.

Contact Us

Our Resources

Our tech support solutions are covered in details in our blogs and case studies. From unique problem statements to effective business solutions to latest trends within industries, we cover them all and build industry guidance.
LATEST BLOG
Insurance BPO: The New Imperative for Insurance Companies

Insurance BPO: The New Imperative for Insurance Companies

Read More
CLIENT STORY

Customer Support for a Sporting Goods Manufacturer

Read More
LATEST BLOG
Law Firms Must Remain Secure in the Remote Work Era: Know How!

Law Firms Must Remain Secure in the Remote Work Era: Know How!

Read More
CLIENT STORY

Optimized Accounting Processes for a Rapidly Growing US-based Law Firm

Read More
Case Studies

All Case Studies

Read More
LATEST BLOG
5 Crucial Steps Completing the Title Search Process

5 Crucial Steps Completing the Title Search Process

Read More

Client Testimonials

It is always a pleasure to learn that the work we do has positively impacted our clients and that they are happy to share their experiences.

Get in Touch With Us

Our tech support solutions help organizations to fortify their product offerings thereby building confidence in the marketplace. Call us for a guide into our services, and we will offer you the best fit solutions.
contact us