Professional Support
Cogneesol’s professional support services are end-to-end and can cater to all your professional needs. Our services include:
- Customer Education
- Customer Onboarding
- Implementation Support
- Migration Support
- Project Management
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Deliver Seamless Deployment for Joyful Product Journeys
We leverage industry and product best practises and next generation technologies to deliver product tech support that build long-term loyalty.
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Tech Support Services
Product-centric companies depend greatly on good product support to help their customers have a seamless experience while using their products. Customers, today, are highly demanding users. When faced with issues, they seek immediate assistance and redressal. Where companies fail in providing prompt support, they are likely to earn a bad name via instant social-media posts and tweets.
Cogneesol partners with product companies to provide tech support for their products across a gamut of services including installation support, error resolution and other such technical difficulties. We work with a wide base of B2B and B2C organizations, across a range of products, to provide multi-channel tech support 24/7 for 365 days a year. We deploy new age technologies including machine learning and analytics to help you make your customer journeys successful.
“Your team is prompt in answering customer calls and are swift with their resolution!”
- An E-commerce Company, Manchester, New Hampshire
Our Tech Support Solutions
Our tech support teams study and understand client products, prepare a comprehensive charter of possible support areas, define service delivery levels including turnaround timelines and quality of resolution, and offer their services to solve all technical problems that arises at the customer end while using the client’s product.
Digital Support
Cogneesol’s digital support services cater to digital needs across platforms. Our services include:
- Digital Voice
- Historical Analytics with Real-Ttime Insights
- Cognitive Knowledge Bank
- Support Automation
Support Services
Cogneesol’s support services are designed to keep you ahead in the marketplace with best-in-class solutions. Our services include:
- Customer Care
- Level 1 & 2 Support
- Proactive Customer Support
- Customer Success Management
Managed Support
Cogneesol’s managed support help you offer your clients proactive services. Our solutions include:
- Remote Monitoring
- Advisory Services
- Upgrade Management
- Proactive Health Checks
How Cogneesol is Different?
ML and Analytics Optimized Support
At Cogneesol, we use analytics and machine learning to analyze data from support tickets and turn them into insights to chart actionables for agents. We thereby provide for all use cases and leave nothing to chance.
Technically Proficient Agents
Our tech support professionals come with requisite technical backgrounds and are aligned to products as per their expertise and industry exposure. Their training needs are, therefore, minimal and can be deployed to client accounts within a short span, in many cases, almost immediately after due diligence.
Swift Onboarding
We follow a well-charted due diligence process that is exhaustive and focused on tech support scenarios. Supported by comprehensive documentation and on-the-job training, we offer swift onboarding of clients.
Global Clientele Exposure
Cogneesol provides tech support for a wide array of clients spread across every major region of the globe. Our exposure to region-specific uniqueness and trends help us in resolving issues promptly and with considerable ease, therefore saving significant time and cost.
Round-the-clock Availability
Tech problems can vary from customer to customer. Yet, tech support must be real-time, prompt and swift to ensure customers have a seamless product experience. Cogneesol’s promises this and ensures agents are available round-the-clock for support and resolution services.
Flexible Pricing
At Cogneesol, our pricing models are flexible and tailor-made for client requirements. We work to build lasting business relationships. Hence, we offer the best of services at greatly competitive price points.
Every Business is Unique. Find Out How We Can Help Yours.
Contact UsOur Resources
Our tech support solutions are covered in details in our blogs and case studies. From unique problem statements to effective business solutions to latest trends within industries, we cover them all and build industry guidance.
Client Testimonials
It is always a pleasure to learn that the work we do has positively impacted our clients and that they are happy to share their experiences.
With the introduction of a new product line in our existing business, we worried about tech support as we did not want our market standing to suffer in any manner. Cogneesol understood our concerns and worked with us right from the beginning to design a support charter and implemented the same successfully upon the product’s launch.
An Electronic Gadgets Seller
Washington, DC
Thank you, Team Cogneesol, for your proactive help in highlighting the frequent assistance required for our machine’s door. Using the analysis you provided, our product team could identify the design fault and rectified the same in subsequent production batches.
An Industrial Machinery Manufacturer
Greenville, SC
Thank you for making our tool popular with our customers! Literally! We are so happy that customers write to us about being able to use it easily after talking to your team. Your agents are proactive, friendly and emphatic and are ever so patient in explaining the proper usage and dos and don’ts.
A Mobile App Development Company
San Francisco, CA
Team Cogneesol, your agents have taken a huge burden off our shoulders. Thanks to their efforts, we can now concentrate on product enhancements and subsequent editions. Thank you for your analytics-driven insights to identify issues. We have been able to solve initial design glitches because of your analysis of complaint patterns.
A Pet Products Manufacturer
Ogden, UT
