Redesigning the operating model enables our client to increase deal conversions by 30%

The Client:

A leading buyer’s agency providing an outsourced solution to investing in commercial real estate in Australia.

Scope of Work

Complete support with property search management and deal closure.

The Client:

Process Bottlenecks

Property data collation, matching client requirements, and manual activities blocked specialized account manager’s time. This was adversely affecting the lead generation and business growth.

The client approached Cogneesol with specific requirements on handling property searches, listings, and mapping of customer requirements. The client was looking for smoother and faster processes that would work in tandem with their on-ground account managers and help them in real-time to pursue deals more strongly.

Cogneesol’s Optimization Solution

Cogneesol worked with the client to take over all back-office activities creating a scalable and robust operating model that worked in perfect tandem, with the onshore teams managing all front-end activities duly backed by the offshore team for support activities, including documentation, research, and follow-ups. In addition, the offshore team at Cogneesol’s end also prepared listing reports at pre-determined intervals that functioned as a ready reckoner for the client.

The streamlining of the function and standardization of the sub-processes had an immediate positive impact on the client’s topline.

We are extremely satisfied with Cogneesol’s services. They have made our listing process easy flowing. We are now able to match available inventory against client requirements easily.

Impact Delivered

Cogneesol’s ready reports streamlined the client’s listing operations within months. They not only enabled an easier and smoother workflow but also created capacity for the client’s agents to pursue new deals and focus on their closure.

Potential new opportunities increased by 25-30% for the client on a year-over-year basis, strengthening their market share and market position.

Client Testimonials

It is always a pleasure to learn that the work we do has positively impacted our clients and that they are happy to share their experiences.

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