The Client:
A leading buyer’s agency providing an outsourced solution to investing in commercial real estate in Australia.
Scope of Work
Complete support with property search management and deal closure.
Process Bottlenecks
Property data collation, matching client requirements, and manual activities blocked specialized account manager’s time. This was adversely affecting the lead generation and business growth.
The client approached Cogneesol with specific requirements on handling property searches, listings, and mapping of customer requirements. The client was looking for smoother and faster processes that would work in tandem with their on-ground account managers and help them in real-time to pursue deals more strongly.
Cogneesol’s Optimization Solution
Cogneesol worked with the client to take over all back-office activities creating a scalable and robust operating model that worked in perfect tandem, with the onshore teams managing all front-end activities duly backed by the offshore team for support activities, including documentation, research, and follow-ups. In addition, the offshore team at Cogneesol’s end also prepared listing reports at pre-determined intervals that functioned as a ready reckoner for the client.
The streamlining of the function and standardization of the sub-processes had an immediate positive impact on the client’s topline.
We are extremely satisfied with Cogneesol’s services. They have made our listing process easy flowing. We are now able to match available inventory against client requirements easily.
Impact Delivered
Re-designing the operating model enables our client to increase deal conversions by 30%.
Cogneesol’s ready reports streamlined the client’s listing operations within months. They not only enabled an easier and smoother workflow but also created capacity for the client’s agents to pursue new deals and focus on their closure.
Potential new opportunities increased by 25-30% for the client on a year-over-year basis, strengthening their market share and market position.
Other Client Stories
Client Testimonials
It is always a pleasure to learn that the work we do has positively impacted our clients and that they are happy to share their experiences.
We have multiple projects live, running in parallel, across the country. Proper data entry of all the projects is a gargantuan affair. Cogneesol brought in its team of data-entry experts who already knew the intricacies of the real-estate world. They redefined our processes and database management, making them simple and free flowing. Respective project data is updated with great ease now. Thanks to the expertise of the team!
Cogneesol brought in automation into our records-keeping within the budget we had set out for the project. We now have a super smart data-entry process that is not expensive, and which has made us completely compliant in matters of document management with regard to legal and regulatory requirements. It is a matter of pride to run a fully compliant real estate company.
We had worked with a number of firms in the past that offered data management. None had been good at the price points we had budgeted for. Last year we got in touch with Cogneesol. Through the course of the year we have been very satisfied with their quality of output. All these at rates that are reasonable and within our budget! We look forward to a long association with them!
The greatest benefit that we got from employing Cogneesol for our real-estate company’s data entry is that every record is updated timely. This has resulted in multiple benefits – quick processing of apartment sales, accurate and timely inventory valuation, ready glance of available inventory. Accounting is on time now, and our book closing period has reduced thanks to the timely and accurate data entry.
When we planned to enter the Australia market, we hired Cogneesol for their data management services. They helped us with entry-level information, analyzed the markets as per product preferences and buying power, mapped existing competition and surveyed the market for growth opportunities. All these helped us draw up a focused entry strategy, which then made our debut as smooth as we could possibly get. Cogneesol now is our go-to consultants for all our data needs.
With the technical landscape changing so much in the last few years, we fell behind in analyzing our business data in a way that it could benefit us. Cogneesol brought in the technical expertise we needed to make our way through the maze of changes. They mined our business data with the latest tools, and processed them into insightful reports that then gave us a view of our market standing and the gaps.
