The Client
A premier litigation firm in California, our client has been at the forefront of consumer protection and civil litigation matters against automobile manufacturers since 2013.
Scope of Work
Assisted with litigation support services: preparation of complaints, motions, summons, and discoveries and generating reports for claims and settlements.
Process Bottlenecks
Our client approached us with the need to file claims and settlements within a specific timeline. Their in-house legal team was struggling with a substantial volume of defective vehicle claims and lawsuits, resulting in a significant backlog of settlements.
The client was struggling with urgent filing requirements that added tremendous pressure to their in-house legal team, undermining both the quality of their work and their ability to adhere to deadlines.
The high employee attrition rate further aggravated the situation, as new talents required time to adapt to existing processes, increasing the cost of the law firm.
Ultimately, the growing backlog of claims and lawsuits resulted in delays in filing claims and lawsuits in court, impacting the efficiency and accuracy of motions, discoveries, and complaints.
Cogneesol’s Optimization Solution
Understanding the core challenges faced by our client, Cogneesol devised a tailored solution to tackle the core challenges faced by the client.
We assumed responsibility for the entire litigation process, from preparing complaints, motions, and discoveries to generating reports for claims and settlements.
Our goal was to erase the backlog and ensure both the accuracy and timely delivery of all legal reports. Our strategic steps included the following:
- Consistently organized emails and folders on a daily basis: Our dedicated experts organized emails and folders of the clients on a daily basis to ensure important documents, communications, and data were easily accessible and searchable. This minimized the chances of overlooking crucial information or creating redundancies.
- Proactive document management: We didn’t simply wait for the client to supply information. Instead, we actively sought additional documents, underlining our dedication to deadlines and precision in crafting reports like motions, complaints, and summaries.
- Comprehensive legal research and proper formatting: Our team dedicated considerable time to conducting extensive legal research, which is essential for crafting top-tier reports and documents. We also strictly adhered to formatting requirements, ensuring all legal documents met the exacting standards of the profession.
Recognizing our expertise, the client entrusted us with the responsibility of streamlining report preparation and effectively managing backlogs associated with filing medical claims and lawsuit documentation to present in the court.
“Working with Cogneesol has been exceptional! Their tailored approach streamlined our document management and legal preparations. With their proactive mindset, they organized information efficiently and ensured timely deliveries. The comprehensive legal research and attention to detail elevated our legal arguments. Thank you for helping us get through this change. It means a lot keep it up with the wonderful work”.
Benefits
- Streamlined documentation process efficiently
- Enabled the client to submit reports in court trials in a timely manner
- Efficient workflow led to an increase in client satisfaction
- Provided round-the-clock support to increase Turnaround Time (TAT).
Impact Delivered
- 50% Increase in Efficiency
- 99.9% Quality and Accuracy in Service Delivery
- 70% Cost Savings
Client Testimonials
It is always a pleasure to learn that the work we do has positively impacted our clients and that they are happy to share their experiences.
Through the last three years of our association with Cogneesol, we have come to depend on their drafting support completely. They are experts of various laws and regulations; their drafts are accurate and complete; do not require undue review efforts. They make it easier and faster for us to build our cases.
We are a law firm based out of Washington DC. With increasing case load, we wanted to work with a dedicated team of paralegals to handle our backend legal work. Came to know of Cogneesol from an attorneys’ network. Their level of professionalism for their very first assignment won us over completely. They are now on our retainer rolls. We reach out to them for all our big cases.
Today, we rely on Cogneesol for handling most aspects of our law firm’s back-office operations. It had started with the basic yet crucial document review tasks. Their excellent service delivery simply led to widening the scope of work and now, we also depend on them for contract abstraction, drafting, and management. Not only do they deliver quality service, they are also reasonably priced helping us stay cost efficient.
Cogneesol provided us with proficient legal experts to provide paralegal services for all our open cases. We realized they are also trained on legal amendments on a regular basis so that their knowledge stays up-to-date. We have been getting timely services from them with in depth analysis and closures. Extremely satisfied with their services! Wish them well!
Cogneesol has been handling our document review and management, contract drafting and management services for the last two years, and we have been extremely satisfied with their comprehensive and immaculate service delivery. They are meticulous and leave nothing to chance. Further, the flexibility of their rate cards allows us the freedom to approach them with all requests of backend support.
