The Client
Our client leads one of the largest personal injury law firms spanned across several locations in the United States. He holds a prominent position nationwide as a trusted lawyer for handling claims and lawsuits, ensuring its clients get the justice, compensation, and closures they deserve.
Scope of Work
Streamline Paralegal Process: Manage medical chronology, independent medical evaluation reports, medical cost projection reports, life care plans, medical depositions, medical billings, and demand letters.
Process Bottlenecks
Our client approached us with a goal in mind: ensuring the timely filing of medical claims and lawsuits. Their internal legal team was struggling to keep up with the high volume of files, resulting in a massive backlog that needed immediate attention.
The slow onboarding process for new employees only added fuel to the fire, restricting their ability to adapt quickly to existing processes. This not only posed operational challenges but also soaring costs that needed urgent resolution.
The client also faced urgent and rushed filing requirements, where strict deadlines added an extra layer of pressure because delays in filing can significantly impact the outcome of crucial legal matters. Hence, meeting the deadlines was a constant battle.
Cogneesol’s Optimization Solution
Cogneesol implemented a customized solution to address the client's underlying issues. Our exceptional paralegal support services delighted the client and expanded our responsibilities.
Initially, we started by handling a single injury report with 1 FTE. However, as our partnership progressed, we assigned 15+ FTEs to prepare various legal reports, including medical chronology, independent medical evaluation reports, medical cost projection reports, lifecare plans, medical depositions, and medical billings.
Our step-by-step process involved the following:
- Case File Scrutiny: Our highly experienced team carefully reviewed the shared files to understand the case and meet the specific requirements.
- Data Extraction: We extracted pertinent data from medical claims, such as the patient's name, jurisdiction, hospital name, and other relevant information.
- Data Extraction: We extracted pertinent data from medical claims, such as the patient's name, jurisdiction, hospital name, and other relevant information.
- Compliance with PHI Standards: We ensured that our process and service delivery adhered to PHI (Protected Health Information) standards.
Recognizing our expertise, the client entrusted us with the responsibility of streamlining report preparation and effectively managing backlogs associated with filing medical claims and lawsuit documentation to present in the court.
“Cogneesol consistently delivered high-quality work within tight deadlines, providing comprehensive and timely reports. Their professionalism and compliance with PHI standards instilled confidence in handling sensitive client information. Thank you and keep up the good work”.
Benefits:
- Streamlined Email and Folder Management: Daily maintenance of emails and folders, ensuring organized and efficient document management.
- Timely Document Requests: Promptly requesting additional documents to prepare reports within designated timelines.
- Meeting Turnaround Time: Consistently meeting turnaround time requirements for project deliverables.
- Maintaining Quality Standards: Upholding high-quality standards in the deliverables produced.
- Comprehensive Research Support: Provided valuable research assistance for reports such as lifecare plans, independent medical evaluation reports, and medical cost projection reports.
- Optimal Resource Utilization: Maximizing the utilization of available resources to achieve efficient outcomes.
- On-Time Project Delivery: Ensuring timely completion and delivery of the project.
Impact Delivered
- 70% Cost Reduction
- Increased Efficiency by up to 50%
- Ensured Data Accuracy up to 99.9%
Client Testimonials
It is always a pleasure to learn that the work we do has positively impacted our clients and that they are happy to share their experiences.
Through the last three years of our association with Cogneesol, we have come to depend on their drafting support completely. They are experts of various laws and regulations; their drafts are accurate and complete; do not require undue review efforts. They make it easier and faster for us to build our cases.
We are a law firm based out of Washington DC. With increasing case load, we wanted to work with a dedicated team of paralegals to handle our backend legal work. Came to know of Cogneesol from an attorneys’ network. Their level of professionalism for their very first assignment won us over completely. They are now on our retainer rolls. We reach out to them for all our big cases.
Today, we rely on Cogneesol for handling most aspects of our law firm’s back-office operations. It had started with the basic yet crucial document review tasks. Their excellent service delivery simply led to widening the scope of work and now, we also depend on them for contract abstraction, drafting, and management. Not only do they deliver quality service, they are also reasonably priced helping us stay cost efficient.
Cogneesol provided us with proficient legal experts to provide paralegal services for all our open cases. We realized they are also trained on legal amendments on a regular basis so that their knowledge stays up-to-date. We have been getting timely services from them with in depth analysis and closures. Extremely satisfied with their services! Wish them well!
Cogneesol has been handling our document review and management, contract drafting and management services for the last two years, and we have been extremely satisfied with their comprehensive and immaculate service delivery. They are meticulous and leave nothing to chance. Further, the flexibility of their rate cards allows us the freedom to approach them with all requests of backend support.
