Operating at Peak: Advanced Settlement Analytics & Demand Strategy

Challenge

The insurance arm of an automobile manufacturer faced significant bottom-line challenges and inefficiencies due to nonstandardized, fragmented, and manual processes leading to backlogs and missed subrogation opportunities. The client had significant claim backlogs of ~11,000 claims combined with almost 20%+ cases where recovery opportunities were missed.

Solution

Cogneesol created an end-to-end solution combining domain expertise with technology to drive significant outcomes for the client, including reducing the indemnity spends, reduction in leakage, and improving turn-around-time.

Cogneesol deployed a dedicated, arbitration-experienced legal team, composed of attorneys, to assume end-to-end responsibility and rapidly clear pending filings and scale capacity.

The team implemented standardized intake, drafting, and filing protocols (SOPs and process flows), along with documentation trackers, to reduce gaps and minimize follow-ups. They strengthened submissions by incorporating logic-based arguments grounded in industry and client data, applying compliance checklists, and ensuring accurate, error-free data entry.

Furthermore, the team combined their engineering background with usage of LLMs to perform settlement analysis and to efficiently draft demand letters to opposing counsel.