DELIVERED immediate increase in the settlement rate and halved administration costs
DROVE institutional changes with standardized workflows and strategic change management
READYING for heightened operational efficiency and agility through automation and ML capabilities
Client
North American personal injury law firm
Scope of Work
Summary of medical records, drafting of the IME report, life care plan, notice for deposition, request for admission
Geography Serviced
North America
Industry Serviced
Healthcare
Client’s Challenges
Fragmented documentation processes hampered efficiencies, customer service, and readiness to grow
The client, a personal law injury firm, faced time and cost inefficiencies, risk of errors, and delays in managing the cases of their clients owing to their disparate documentation practices with multitude formats and styles. Largely elementary, and unplanned, these inconsistent practices complicated summarization, delaying the review and approval phase, and timely closure.
Impact Generated
Continuously driving results by accelerating document processing, boosting settlements, and streamlining costs
- Backlogs clearance brought immediate results – we:
- Increased settlement rate by ~26%
- Reduced administration costs (one-time) by 50%
- Standardized workflows resulted in specialized drafting of mediation brief and compiling of evidence that in turn resulted in time efficiencies of 32%
- Standardized workflows resulted in specialized drafting of mediation brief and compiling of evidence that in turn resulted in time efficiencies of 32%
- Re-work required for documentation
- The overall time required per document end-to-end
- Our workflow solution is being continuously evolved to track real time changes. In the near future, we are exploring:
- The implementation of BI to automate filings
- ML and NLP solutions to further increase efficiencies and effectiveness
Cogneesol’s Solution
We used a combination of process streamlining and optimization practices along with change management tactics to root out operational inefficiencies, institute robust processes for sustained improvements, and manage organizational change to drive long-term growth and effectiveness
Cogneesol’s legal team implemented a three-phased plan:
- Clear Backlogs: In the immediate phase (within 12 months of our engagement), our team focused on clearing backlogs to enable the client to complete submission of case documents and work towards case closure. This involved prioritizing outstanding tasks, accelerating document processing, and implementing measures to prevent future delays
- Establish Workflows: In the subsequent phase (12-18 months), we focused on designing and implementing streamlined workflows to enhance operational efficiency. This included defining process flows, building Standard Operating Procedures (SOPs), and comprehensive checklists for case management. The goal was to standardize procedures, reduce errors, and ensure consistency in case handling, thereby improving overall productivity
- Trigger Change Management: In the final phase (beyond 18 months), we initiated change management strategies to support the adoption of new processes and technologies. This involved engaging with the client teams to communicate changes, provide training and support to ensure smooth operations, and monitor the impact of changes to proactively address issues, if any. The objective was to embed new practices into the firm’s culture and drive continuous improvement
