TRANSFORMED seasonal challenges into growth opportunities
ENSURED accuracy and compliance through a systematic approach
BUILT scalability for future workload expansions
Client
A well-established CPA firm in New York City serving high-net-worth individuals, small businesses, and self-employed professionals
Scope of Work
Tax preparation, filing, and compliance support
Geography Serviced
North America
Industry Serviced
Multiple
Client’s Challenges
Seasonal spikes in workload, incomplete documentation, and tight IRS deadlines put significant pressure on the firm’s limited resources. The need for accuracy, compliance, and timely filing made it difficult to maintain client satisfaction and operational efficiency during tax season.
The firm faced intense workload spikes during tax season, along with compliance complexities that required error-free tax return preparation under strict deadlines. Challenges included:
- Managing multiple returns within short timeframes
- Incomplete documentation, necessitating extensive follow-ups to gather client information
- Limited resources to meet deadlines without quality compromise
Impact Generated
Cogneesol’s problem-solving interventions enabled the client to enhance operational capacity, achieve regulatory precision, and optimize resource utilization. The partnership resulted in accelerated turnaround times, improved client retention, and a scalable framework primed for future growth.
We dove measurable results, delivering value across key metrics:
- 1,800+ tax returns processed during the tax season
- 30% faster turnaround time, ensuring all returns were filed before deadlines
- 99.7% accuracy rate, minimizing revisions and enhancing compliance
- 20% client retention growth, reflecting improved satisfaction and trust
- Scalable operations poised for future workload expansions
Cogneesol’s Solution
Leveraging specialized tax expertise, new-age technology, and a tailored resource allocation model, we implemented a high-performance framework to address peak-season complexities. We delivered the following services:
- Individual tax returns: Accurate preparation of tax returns for high-net-worth individuals and self-employed professionals
- Company tax returns: Comprehensive tax filing services for small businesses
- Work Papers: Preparation of detailed work papers to ensure transparency and compliance.
Our solutions optimized workflows, ensured regulatory compliance, and delivered seamless scalability for sustained operational excellence.
- Software and portals introduced -We utilized Lacerte on the client’s workstation while adhering strictly to security measures and data confidentiality
- Allocated dedicated staff:
- Allocated experienced resources to handle the workload
- A supervisor acted as the primary point of contact, overseeing the review process and ensuring seamless communication with the client
- Streamlined workflow:
- Reviewed assigned tax returns and verified the availability of required documents through the client’s system, emails, and notes
- Prepared tax returns, uploaded work papers and notes, and marked completed tasks in the workflow system
- Compared current-year documents with the previous year’s records to identify discrepancies
- Sent separate emails requesting missing documents and followed up with the assigned individuals
- Shared output emails with the client daily, detailing the status of each tax return assigned
