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Driving Optimization: Strategic Partner for a Leading Legal Firm’s Operational Excellence
Explore how Cogneesol overhauled a legal firm’s processes by streamlining data management, introducing standardized templates, and reducing rework. Through targeted improvements and strategic process optimization, we achieved higher accuracy, cut costs significantly, and created a solid foundation for possible future enhancements through automation and machine learning.

ACHIEVED a 98% accuracy rate in documentation while cutting administrative expenses by 90%

IMPLEMENTED streamlined workflows that minimized rework and shortened overall processing time

PREPARING for increased efficiency and adaptability by integrating automation, BI, and ML technologies

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Client

North American law firm specializing in Lemon Law

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Scope of Work

North American law firm specializing in Lemon Law

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Geography Serviced

North America

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Industry Serviced

Automobiles

Client’s Challenges


Inconsistent data inputs, fragmented legal research and formatting, varying work quality, and high attrition coupled with volume overload disrupted efficiencies, impacted TATs, and hindered client service delivery.

The client, a legal services firm, struggled with inefficiencies in managing standardized data inputs, legal research, and the quality of their deliverables. Inconsistent data entry into a common database led to data integrity issues, while fragmented legal research and formatting practices delayed case preparations. High volume of work, coupled with frequent urgent report requests, resulted in rushed outputs that compromised accuracy. Additionally, high employee attrition exacerbated these challenges, making it difficult to maintain strict turnaround times (TATs) and ultimately affecting the firm’s ability to provide timely and consistent client service.

Impact Generated


Delivered high-impact results by optimizing processes, enhancing documentation accuracy, and cutting operational costs:

  • Immediate results from streamlined operations – we:
    • Achieved over 98% accuracy in documentation and data inputs
    • Reduced administrative costs by 90%, significantly lowering overhead
  • Standardized templates and workflows led to:
    • A substantial reduction in re-work required for documentation
    • Time efficiencies that reduced the overall document processing time
  • Turnaround time improvements are consistently met; ongoing efforts affloat to:
    • Evolve workflows to further optimize real-time document processing
    • Evolve workflows to further optimize real-time document processing

This approach has allowed the client to operate with higher efficiency, reduced errors, and maintain strict turnaround times for critical tasks.

Cogneesol’s Solution


Cogneesol’s solution involved a strategic approach to process optimization and standardization. We aimed to eliminate inefficiencies, remove duplication, and create a leaner operational structure to enhance overall productivity and consistency.

Cogneesol’s team implemented a three-phased strategy:

Phase I:

  • Develop SOPs and process flows: In the initial phase, our team worked on creating Standard Operating Procedures (SOPs) and detailed process flows to streamline the client’s operations. By eliminating non-value-added activities and removing duplication, we made the processes leaner, helping the client focus on core tasks without wasting time on unnecessary steps
  • Standardize documentation: In the next phase, we addressed the inconsistency in document formats by introducing standardized templates and forms. This involved working closely with the client's team to structure incoming documents, ensuring all inputs were uniform. Our focus was on creating a standardized database to drive consistency and improve data integrity
  • Drive long-term efficiency: We have now implemented ongoing optimization practices such as time and motion study to drive efficiency and thereby sustain the improvements, monitor the changes, train teams, and manage organizational change to ensure the client can achieve long-term growth and maintain high-quality outputs
  • By focusing on strategy collaboration and process optimization, we have helped the client enhance both their operational effectiveness and their ability to deliver consistent, quality work within strict TATs.
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