Outsource Function –
Tech Services

Australia Based Software Development Company Case Study

Our client is a private software development company based out of Australia employing more than 4000 workers. The company has a stable market position in Australia and New Zealand and was looking to expand in the US and UK markets.

technology solution

The Business Challenges

With a massive opportunity to market their software in the US and UK market, it was challenging for the client to increase their IT staff.

The client’s requirements included software development support and other assistance with several other back-office processes.

The client was in need of a third-party service provider company that could handle software development and maintenance.

They were looking for a reliable firm with which they can build a long-term business partnership to enter and expand their business in new markets. For this, the client faced challenges in setting up a contract having different countries' corporate legal conditions and requirements.

We are much thankful to Cogneesol for helping us grow our business in the markets we were unaware of.

Our Solutions

With our IT team’s technology expertise and vast experience, we assisted the client with efficiency enhancement, putting effort into bringing desired results. We helped the client to;

  • Develop a transparent outsourcing model
  • Select qualified experts on the basis of skills and work quality evaluations
  • Determine the areas that can be outsourced
  • Establish requirement list
  • Prepare service level agreements
  • Produce a framework for the contract (excluding all hidden costs)
  • Define data transfer protocols
  • Address intellectual property concerns and corporate-culture differences

Keeping all the above points in mind, we thoroughly discussed the client’s associate company’s (for which they were developing the software) key requirements and started working on the project, providing support with software development and maintenance.

The Impactful Results

Cogneesol assisted the client through a strong outsourcing strategy essential to execute the project as per the client’s needs.

We ensured meeting all compliance standards relevant to different technology regulations and guidelines.

We successfully provided optimum support to the client’s IT staff, and the results were as follows.

The client;

  • Saved 30% of costs
  • Improved efficiency and productivity by taking advantages of time zone difference
  • Developed quality software
  • Completed project within a short turnaround time
  • Rectified all compliance issues

Client Testimonials

It is always a pleasure to learn that the work we do has positively impacted our clients and that they are happy to share their experiences.

Get in Touch With Us

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