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What is a Litigation Support Professional?

Last updated: 30 Apr, 2021 By | 6 Minutes Read

Litigation processes can be quite complex. The processes involved can get quite time-consuming and attorneys and law firms often require assistance. This is where Legal Support Professionals come in. They provide assistance in creating databases that help manage litigation data, aid in vendor management, help with document management and any other assistance the law firms or attorneys may require preparing for cases. There are many tasks handled by a litigation support professional.

Let us take a look at how each one contributes to the litigation support services:

Database Administrator

There is often a vast amount of data that gets generated in litigation processes. A database administrator’s job is to, using software, create and run databases that manage the data. Data is then further manipulated according to what the litigation process demands.

Project Manager

Project managers overlook the proceedings of the legal cases. Each different case has nuances of its own. A manager has to deal with different teams, clients, and legalese which can be quite hectic. Hence, the manager must be highly organized and possess adept communication skills. They must be able to keep their cool in difficult situations and be trustworthy. They need to be aware of their limits and command their subordinates to meet the deadlines.

Legal Technology Expert

This is considered to be the backbone of the entire litigation support services. A requirement for a professional in this line is to be well versed with the litigation discovery process.

A professional in this field would use traditional and modern software and hardware resources to aid in the litigation process, such as data management. With enough experience, a litigation support professional learns how to fulfill various technical requirements. For instance, what the exact limitations of each software resource used in the litigation support service are and how to work within them to provide efficient service.

    A professional is also expected to be well versed with the various e-Discovery guidelines that are set in place, whether actual laws or standard understood ethics understood by firms.

    Client Support Desk

    This particular service in litigation support deals with solving any problems clients might run into with the litigation support assistance. Typical problems include hardware/software issues, network errors etc.

    A professional in this case is expected to have upbeat customer service skills, should be able to segregate customer requests in order or priority, have an understanding of how software/hardware work, answer any questions regarding technology and have a grasp on how networking works.

    Vendor Management

    It goes without saying that vendor management can get quite hectic. Management can be troublesome if the professional acts in a reactive manner, rather than a proactive manner. Get your information from the vendor before your client asks, it will save time.  A professional in this case should possess also excellent communication skills with a knack for negotiation so that prices stay satisfactory.

    During the proceedings of the projects, the professional should be on top of the status updates proactively – again so that the information reaches the client as soon as they ask for it. Also, things might get a little out of hand, so you would want to make sure the documentation is on point.

    Remember that is important to maintain a positive relationship with the vendor, treat them well and it’ll go a long way.


    Of course, a service cannot be sold if not presented properly. A good marketer knows how to reach to the attorneys not just through speeches and presentations but through other gestures as well. Gestures can be something as simple as asking how their case is going.


    Litigation support professionals can also work as trainers to the attorneys. The attorneys might be experts in the legal field, but they aren’t necessary going to be experts in software and hardware manipulation. A trainer provides software/hardware training to attorneys or paralegals or even team members. This may be done through classroom sessions or having new recruits shadow veterans.

    This should encompass what most of the major roles of a litigation support professional are. Hope you enjoyed reading. If you happen to be looking for a reliable litigation support company, look no further than Cogneesol. We are an ISO 9001:2008 certified outsourcing company offering assistance to lawyers worldwide. Call at +1 646-688-2821 to know more.

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