Legal Technology Helps in Improving the Client Experience (Infographic)

The legal sector has been quite reluctant to change, especially in terms of embracing technology. However, in the modern business world, law firms are not missing out on any opportunity to invest in worthy tech tools and software, specifically after the recent pandemic. Besides, they have realized the need to walk the extra mile by using legal technology to meet clients’ demands that are changing, growing, and becoming more immersive. Basically, law businesses are putting more focus on utilizing technology in the best manner to improve the overall client experience. Let’s check these interesting stats regarding the same.

According to the 2021 Wolters Kluwer Future Ready Lawyer Survey, in which 700 legal professionals participated, 74% of respondents are investing in technology to support operations and client work.

Although law firms have been using several tools and software for practice management and even hiring legal support services to bridge the productivity gap, these might not be enough to focus on enhancing the client experience. What’s needed is a vision to see technology as a gamut of opportunities for providing legal services while focusing on client service and satisfaction, going beyond the average client dealing or handling tasks.

Best legal tech tools your law firm can adopt to improve client experiences:

Document management

• ClickUp
• Teamwork
• LogicalDOC
• Feng Office

Time tracking and billing solutions

• Desk Time
• Timeneye
• Timely
• Clio Manage

Legal research tools

• Fastcase
• Westlaw
• Lexis
• Casetext

E-signature tools

• eSignatures.io
• PandaDoc
• DocuSign

Video conferencing software

• Legaler
• Zoom
• Google Meet
• Skype

Practice management software

• Centerbase
• Jarvis Legal
• TeamConnect
• App4Legal

To further understand how technology helps law firms enhance value for clients, let’s take a look at the infographic below.