Optimizing Insurance Business through Operational Excellence [Infographic]

Insurers are under immense to manage their current insurance business operating expense environment effectively. Constant low investment returns, ever-increasing competitive pressures, and bearing excess capacity have hampered the industry’s ability to grow revenue faster than the rate of operating costs.

The current pattern of the industry showcases 25% of every premium dollar is spent on operating expenses. It’s been a decade since the insurers relied on this practice. These expenses have largely kept pace with the growth rate in premium income among insurance carriers. This is where operational excellence has become inevitable for insurance business growth.

To achieve it, you need to embrace existing or build new methodologies and utilize various tools to focus on the overall performance and its sustainable, regular improvement.

However, the fast-changing and highly-competitive nature of the insurance sector makes operational excellence a little more challenging to obtain. Therefore, while many insurers have opted for insurance bpo services to improve operations and optimize processes, some are still looking for similar, effective solutions.

Whether it is about onboarding the latest technology for smooth and faster functioning or establishing a culture of never-ending improvements, operational excellence is crucial in helping companies streamline processes, from optimizing underwriting to speeding up the time-to-market.

Insurance CEOs and leaders are in continuous need of a strategy that can cover a series of highly-required approaches, which are as follows:

· Operating model and process redesign

· Systematic distribution of duties

· Upgrading legacy systems

· Alternative sourcing and

· Automation for recurring tasks

Operational excellence enhances the customer experience; lack of service quality can lead to a high churn rate. So, considering that you might have this question – “how to obtain operational excellence in your insurance business?”

How to Obtain Operational Excellence in Your Insurance Business

Get the answers to all the above mentioned queries in the infographic below.