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Fill Communication Gaps Within Your Law Firm: Know How!
Working together with effective communication is the key to the exponential growth of any business, including the legal industry. With modernization growing its roots in the way law firms function, technologies like virtual staffing and cloud have become prevalent, leading to fewer human interactions. Communication within your law firm is very important for building relationships, both inside the office environment and with clients. It helps to enhance human engagement within your law firm and also helps to achieve better client satisfaction.
Why is workplace communication important?
1. More skillful and productive human resources can be achieved by effective communication
When we talk about the productivity of a law firm, employee engagement is considered significant. This is because effective communication in a business ecosystem leads to the discovery of employee talents and skills at a much recognizable level. Employees get an encouraging environment to share their thoughts and brainstorm on issues efficiently. Business owners also benefit from this approach of enhanced communication as they get a chance to better understand their team and delegate accordingly.
Hence, informed business decisions are made, and the leader can achieve focused team development.
2. Client relationships are nurtured with better communication
Communication is the basic key for taking a client experience from an average to an exceptional level. Employees must be trained to communicate with clients effectively, as then they can get a better understanding of client requirements, investigate and resolve the issues faster, make clients feel understood, and process information in a way that customers will understand it better.
3. Employ engagement is enhanced
More than just talking, communication involves understanding and connecting with the other person. When a workplace has facilitated a communicative environment, it can expect its employees to have better engagement levels and understand the objectives of the business better. Communication helps achieve this as:
It helps you realize the objectives and requirements of your employees.
You can get a better understanding of what motivates your employees.
Connection between co-workers improves, and they develop a growth-oriented work environment.
Leaders and managers can better understand their teams and delegate accordingly.
4. Better team-building
Building an efficient team is important for the growth of any business, and the same can be achieved if there is harmonious collaboration and communication between team members. A well-structured team can go a long way in obtaining profit for the business and achieving the desired goals.
Effective practices to build a communicative environment within your law firm
1. Achieve a transparent workflow
While working on projects, it is essential for your entire team to be on the same page. This is because if your team members are unaware of information like deadlines, respective responsibilities, etc., it will lead to miscommunication, and the team will not be able to work profitably.
2. Real-time task management
Proper management is required to attain a systematic workflow across the law firm to provide effective legal services to the clients. For the same, delegation really comes to help. It is a good practice to delegate appropriate legal work to the staff and handle the billing duties on your own or take the help of qualified paralegals.
3. Confirm instructions
Understand that most of the problems related to communication are caused by miscommunication or not communicating at all. Hence, whenever you have an assigned task, it is important to confirm your understanding related to it by writing an email to the partner.
This saves you from misunderstandings that can later arise and ensures that you and your partner are on the same page. Similarly, when giving out some important instructions, mention them clearly in an email.
4. Proactively respond to emails, phone calls, and other communications
Clients often complain about lawyers not responding to their calls and emails in a timely manner. If you are facing the same, this will poorly reflect on the image of your law firm. Hence, establish a strong connection with the client and pay heed to their issues and concerns promptly.
Setting up a client portal can help in this regard, allowing customers to view the status of their case and communicate with lawyers. Maintain effective communication channels internally, too (like implementing Slack or Rocket chat) so that the entire team is on the same page.
5. Establish comradeship
Building a healthy relationship among employees facilitates business growth as employees become more dedicated to work and are motivated to achieve goals together. Practices like organizing fun games at the workplace, celebrating various occasions, setting up a communication channel, etc., catalyze this approach.
6. Embrace changes
Prior to the technological revolution, system change was challenging as it involved the shift of massive data. Currently, with the introduction of cloud technology, system change has become easier. Hence, law firms have implemented various systems like private communication modules and management platforms which aid in exponential business growth.
7. Be an active listener
Communication is always a two-way street. Hence, as much as it is important to put your point across, carefully listening is also equally important. Make sure you actively listen when someone is talking to you, ask questions for better understanding, and let the other person complete their point before you talk. This can be really helpful in building strong communication skills.
8. Identify weaknesses and strengths
Conducting tests or programs to identify the weaknesses and strengths of your employees is a good idea. This will help you figure out what motivates your employees and how they can work better in your law firm environment. Your employees’ efficiency will increase when they find a nurturing environment within the workplace.
Top communication applications for the legal industry
1. Google Hangouts
Google Hangouts is an application that allows messaging, phone calls, and video calls. Lawyers use these to conduct remote meetings and connect with their clients and colleagues. Using this application, video sessions can be recorded, and hence, it is great to create webinars.
2. Join. Me
This is a meeting tool providing services like file sharing and secure screen sharing. This application can be used both internally and to communicate with the clients.
3. Office 365
This is a cloud-oriented solution that has made data communication easy and safe. It has multiple integrated applications like Skype, OneDrive, Word, etc., and provides email hosting too. Hence, it is a very professional communication solution.
The ease of use that Slack provides in collecting information is the reason it has become so popular among businesses. It can store all legal documentation and interactions in a central place, providing access control. It is a great help in sharing information within the organization.
This is a well-known application for screen sharing and remote desktop access. It proves to be a great way for the lawyers to collaborate internally and also communicate with their clients.
Evernote is a cloud-based application that helps in note-taking and managing document organization. Lawyers use this application to take images and make digital notes. It also allows them to work collaboratively on a document.
Effective communication plays a very crucial role in a business. Hence, it is essential to inculcate the same for increased growth and profitability. Follow the practices mentioned above to build a communicative environment within your law firm and achieve success collaboratively as a team.
Finding it difficult to focus on business strategies, such as implementing effective communication, because of an over-occupied work schedule? Outsourcing legal services can help you! Contact Cogneesol, as we provide services like legal research, contract management, document review, etc., which can ease off your burden. Contact us now at +1 646-688-2821 or email us at [email protected].
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