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Top 5 Criteria for Assessing Your Potential Business Outsourcing Service Provider

Last updated: 25 Sep, 2017 By | 6 Minutes Read

Businesses nowadays consider that outsourcing their particular processes to external firms is usually a productive way to attain operational excellence along with the cost efficiencies.

Nevertheless, you may still find challenges during this process. For this reason, it is better to understand what precisely to seek out from your outsourcing partner anytime; outsourcing for the first time or perhaps whenever signing up with a service provider, to begin with.

We, at Cogneesol, have outlined a few of the points to evaluate with regards to your potential future outsourcing firm so as to reap the advantages and attain an optimum value of your investment.

Verify Online Repute

Verify the company’s background of whom you are planning to sign up with. The initial step is googling for your potential partners; however, it must not end, there and then.

You must also check out their LinkedIn’s official profile to take a look at their experience and in what way their clients consider them. Set off to checking referrals and competencies of your prospective outsourcing company, if they have been endorsed by their clients.

In case, the clients of your potential business outsourcing firm presented you with their contact information, get in touch with those common contacts and request for a reference.

Request References

Your selected outsourcing firm ought to present you with substantive reference. Don’t hesitate to reach these clients and seek advice from them whether those people were content with the end results achieved? Do they still have a continuing agreement with the outsourced firm?

A number of your potential partners will have a substantial list of recommendations and case studies on their web page that you can utilize to comprehend the operations of the company.

It truly is beneficial to make contact with their roster of clientele to understand more about the strong and weak points of your potential BPO partner.

Verify Expertise

Take a look at the accreditation of your outsourcing service provider with regards to comparable services you intend to outsource. Tell them you need the number of executed projects, clients their team has worked for and how extensive the tasks were.

It will likewise allow you to make the appropriate choice by seeking the management about team’s expertise and their qualifications in carrying out their assignments. If you possibly could go a step ahead, talk with team members before you plan to sign the outsourcing contract, do this particularly when you would probably get involved in a long-term agreement.

Look for Samples of Their Work

One strategy to evaluate the quality of your prospective outsourcing vendor’s tasks is to request their sample work assignments as well as portfolio. This strategy is advantageous for anyone who is employing a virtual team that is going to do certain creative tasks for you, such as web design, logo designing, article content writing, and so on.

Generally, you can get an idea by taking a look at your potential vendor’s sample tasks, the time and effort they put into putting together their portfolio and that just their finest output has made the cut.

Request a Free Trial

There exist certain tasks, which happen to be more technical in nature such as accounting outsourcing services, legal support services, insurance back office etc. Oftentimes, it is not easy to obtain samples as a result of the confidentiality contracts or contracts signed by your prospective client. Make an effort to ask them to give you a free trial to facilitate you to check their skills.

Make certain that the trial task to be provided to your potential outsourcing company will subsequently involve a brief time period to complete so that you can obtain a fair insight about how your potential client manages tasks, and then question what precisely your service provider is seeking.

Final Thought

Whenever done correctly, outsourcing – which is often a really challenging practice – will be a great money and time saver. If you do verify your potential partner’s past performance, recommendations, and qualifications properly, you can count on your partnership to move as seamlessly as it can.

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