A US-based multi-line insurance agency.
Proposal creation, policy checking, onboarding policy on centralized database software.
With business growth and product portfolio expansion, the client, a leading commercial and personal lines insurance agency, was facing issues with its policy checking process vis-à-vis committed proposal, updating the agency management system and related back-office tasks. These, in turn, led to low customer satisfaction levels, on one hand, and high cost of operations on the other, adversely affecting both goodwill and profit margins, respectively.
With our extensive existing experience in managing insurance operations in the US, our specialized team set out for deep analysis and diagnosis of the client’s processes and systems. Their detailed due diligence led to the redesigning of operating models to streamline processes and bring in efficiencies.
Redesigning operating models and technology interventions helps increase productivity and efficiency and reduces the cost of operations by more than 48%.
Cogneesol’s deep commitment of value and meaningful relationships to our clients have been our biggest strengths. These values helped us surpass the insurer’s goals in every sphere.
My office is completely dependent on Cogneesol’s litigation support services. The team that services us has been steady over the years, are completely aware of our Acts and laws, stay updated on all amendments and latest updates. So, when we send out assignments to the team, it doesn’t require too many rounds of explanations or iterations. They are an extremely bankable bunch!
Be it for our motions or our pleadings, case after case, Cogneesol has exhibited an unerring commitment to service excellence, quality, thoroughness and timeliness. They literally function like our own in-house team! Such is the comfort level now. Their deep expertise give us the confidence to delegate to them all our litigation support assignments. Add to this their reasonable rates! We strongly recommend Cogneesol!
Through the last three years of our association with Cogneesol, we have come to depend on their drafting support completely. They are experts of various laws and regulations; their drafts are accurate and complete; do not require undue review efforts. They make it easier and faster for us to build our cases.
Thank you, researchers, for your extensive research and inputs for the BC Court of Appeal case. I am happy to confirm that the firm could present a strong appeal thanks to the thorough drafted factum. Your strong understanding of the law and the related regulations give us confidence for stronger representation in the future. You make us a formidable team. Thank you!
Today, we rely on Cogneesol for handling most aspects of our law firm’s back-office operations. It had started with the basic yet crucial document review tasks. Their excellent service delivery simply led to widening the scope of work and now, we also depend on them for contract abstraction, drafting, and management. Not only do they deliver quality service, they are also reasonably priced helping us stay cost efficient.
