Outsource Function -
Submissions & MVR Review

The Client:

A US-based specialty insurance distribution company.

Scope of Work

Submissions and Motor Vehicle Record (MVR) Review

The Client:

Process Bottlenecks

The client’s in-house MVR review process had become time-consuming, riddled with many checks and operational dependencies. From the time a driver’s records were received by the team to the validation of said records, operational inefficiencies caused unnecessary delays.

The client was in need of a lean operating model that ensured checks and controls reducing manual touchpoints to bring in efficiency, quality, and compliance.

Cogneesol’s Optimization Solution

Our team of experts conducted exhaustive due diligence to map the as-is process. Lag areas were identified, and in consultation with the client, we designed a macro-based data run that picked insured inquiries to assess the eligibility of drivers. On the basis of the report from this macro run, our team could determine if a driver met the required parameters to be added or not. This led to substantial time savings as now, the client has a ready report on driver’s eligibility and can utilize their underwriters’ time for other core processes.

With Cogneesol’s help, we have been able to embark on efficient, smart, and quality operations. Our team has been able to work on more accounts owing to the ease and accuracy of record validation now. The ready-reports have enabled us to increase our scope and scale of work.

Impact Delivered

Designed and deployed an automated MVR process that yielded an 86% productivity increase, met quality SLAs, and strengthened compliance for a US-based specialty insurance distribution company.

The automation of the MVR review led to an immediate improvement in the quality of the insured's driver data validation. In addition to this, our team could pass on more than 86 percent of productivity benefits to the client. Armed with this new model, the client organization maximized its cost of operations. This, in turn, boosted their growth and market share.

Client Testimonials

It is always a pleasure to learn that the work we do has positively impacted our clients and that they are happy to share their experiences.

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