Outsource Function -
Quotation Management

The Client:

A leading multi-line independent insurance agency in the US.

Scope of Work

Quotation management across different carriers and broker websites.

The Client:

Process Bottlenecks

Unable to complete quotes the same day owing to time shortage, the client’s customers were not getting their modifications in a timely manner. This had led to an all-time low CSAT.

The client, therefore, needed specialized assistance for quoting on different carriers or broker websites with a same-day turnaround timeline. Further, their KPI was around 100 quotes per day.

Cogneesol’s Optimization Solution

Within the first week of our engagement, our team deep-dived into the client processes to identify areas that caused lags. The team, in real-time consultation with the client, eliminated task duplication by implementing advanced document reading software that retrieved desired information by quoting website questions. The software brought accuracy and maximum utilization of our resources.

The team further designed ready-to-use templates that required only unique customer details and fetched the remaining details from the existing database. This template thereby completely eliminated the extra task of writing separate change-dispatch to customers.

We had been struggling with our quotes management process for long. It had severely dented our customer confidence in us. With Cogneesol taking over and their streamlining the processes, we have been able to hit all-time highs in our operations. The team is as good as you can get!

Impact Delivered

Over-achieved client KPIs through 20% incremental deliverables, 43% cost reduction, and 98% CSAT.

The immediate impact of our streamlining and re-engineering efforts led to the completion of 120 quotes per day as against the client’s requirement of 100 quotes per day. We further effected approximately 43 percent reduction in operational costs and attained a CSAT score of approx. 98.

The high-impact results increased the client’s confidence in our team – they moved premium-based quotes to the team, thereby increasing our scope of work.

Client Testimonials

It is always a pleasure to learn that the work we do has positively impacted our clients and that they are happy to share their experiences.

Get in Touch With Us

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