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Outsource Function -
Legal Support Services

The Client:

A US-based insurance organization specializing in home and auto insurance.

Scope of Work

Complete support on:

  • Drafting of subrogation files
  • Answer and discovery documents
  • Summary judgment motions
The Client:

Process Challenges

Lack of quality control resulted in the piling of motions backlog and incoming claims. In addition, in the shortage of skilled legal experts, the department was plagued with error-prone document drafts.

Cogneesol’s Optimization Solution

Cogneesol has completely streamlined the in-scope processes. Our team has:

  • Eliminated non-value-added activities of every subprocess
  • Prepared operating models through standardized templates for every process, ensuring there was no delivery gap
  • Documented the processes with exhaustive standard operating procedures ensuring business continuity

Cogneesol supported us through its strategic path with the certainty of its services and dedicated team of experts.

Impact Delivered

Standardized templates and streamlined operating models enable the clearing of backlogs, driving in seamless operations and enabling $2Mn in cost savings.

Over the last ten years of working with the client, there has never been even one instance of negative feedback. That is our biggest pride. Here is a summary of our impact:

  • Significant increase in productivity and the resultant reduction of operations costs to the tune of $2Mn
  • Handled backlog of 3000 summary judgment motions
  • Process optimization by 50%

Client Testimonials

It is always a pleasure to learn that the work we do has positively impacted our clients and that they are happy to share their experiences.

Get in Touch With Us

Find out more about how Cogneesol can help you transform your business. Let us know your key areas of interest so we can serve you better.
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