A US-based insurance organization specializing in home and auto insurance.
Scope of Work
Complete support on:
- Drafting of subrogation files
- Answer and discovery documents
- Summary judgment motions
Lack of quality control resulted in the piling of motions backlog and incoming claims. In addition, in the shortage of skilled legal experts, the department was plagued with error-prone document drafts.
Cogneesol’s Optimization Solution
Cogneesol has completely streamlined the in-scope processes. Our team has:
- Eliminated non-value-added activities of every subprocess
- Prepared operating models through standardized templates for every process, ensuring there was no delivery gap
- Documented the processes with exhaustive standard operating procedures ensuring business continuity
Cogneesol supported us through its strategic path with the certainty of its services and dedicated team of experts.
Standardized templates and streamlined operating models enable the clearing of backlogs, driving in seamless operations and enabling $2Mn in cost savings.
Over the last ten years of working with the client, there has never been even one instance of negative feedback. That is our biggest pride. Here is a summary of our impact:
- Significant increase in productivity and the resultant reduction of operations costs to the tune of $2Mn
- Handled backlog of 3000 summary judgment motions
- Process optimization by 50%
It is always a pleasure to learn that the work we do has positively impacted our clients and that they are happy to share their experiences.
Cogneesol’s legal team works like your own team when they are on your case. They are experts at handling end-to-end backend functions, and leave me with ample time to plan my strategy and arguments. In many occasions, they have given me counter views after in-depth research. These counter views have always made my arguments stronger. I look forward to their support in every case now.
As a result of heavy volume of cases, our office was fumbling on deadlines and case accuracy. When we onboarded Cogneesol, they conducted an exhaustive due diligence. Soon they introduced a structured plan to clear backlogs and work towards timely deliveries. We have gained immensely from our association with Cogneesol.
Through the last three years of our association with Cogneesol, we have come to depend on their drafting support completely. They are experts of various laws and regulations; their drafts are accurate and complete; do not require undue review efforts. They make it easier and faster for us to build our cases.
Cogneesol’s legal experts are the backbone of my firm here in New Orleans -- from document review to most of our backend legal functions. A bunch that are experts at our laws and regulations, they are also extremely approachable for sundry research and assignments that keep arising from time to time in our line of work. Most importantly, they provide us seamless, timely service all the time.