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Outsource Function -
Insurance Data Management

The Client:

A leading provider of commercial and private aviation insurance coverage in the US.

Scope of Work

Complete support in indexing declines, quotations, renewals, and driver MVRs.

The Client:

Process Bottlenecks

The time required for indexing one document was ten minutes at the client's end. This task needed the indexed document to be made available for underwriters at the client site on an urgent basis in order to enable client agents to pitch proposals to other carriers in the event of a decline from the initial carrier.

Cogneesol was chosen for the indexation process standardization with the main aim of freeing client agent time for the core pursuit of providing underwriting services. The client further expected economies of scale from improved and streamlined operations.

Cogneesol’s Optimization Solution

Cogneesol, with its body of experience with insurance clients and domain expertise built over servicing clients across portfolios, proposed the creation of a dynamic workflow that would automate the indexation process. The client readily accepted our proposal.

We created a dynamic workflow tool to automate correspondence and generated real-time notifications and auto allocations for onsite account managers/underwriters. To ensure that the decision is streamlined, the tool channelized declined proposals in the queues of underwriters based on a first-come-first-serve basis.

We created a dynamic workflow tool to automate correspondence and generated real-time notifications and auto allocations for onsite account managers/underwriters. To ensure that the decision is streamlined, the tool channelized declined proposals in the queues of underwriters based on a first-come-first-serve basis.

The workflow tool that Cogneesol created for us has given our business the agility it needed. Our deal processes have been smoother and faster and have led to significant growth in our topline business.

Impact Delivered

Creation of a dynamic workflow tool led to the automation of the indexing process that resulted in excess capacity and business growth.

A speedy response system created by Cogneesol enabled fast-tracking of remote operations via offshore assistance. We continued with our flawless service even during a period of significant uncertainty and increased volumes. Our concerted efforts to match the availability of underwriters with the required work inflow and save their precious time by matching declines with the next carriers helped not lose any deal.

Our proactive services thereby increased business flow for the client.

Client Testimonials

It is always a pleasure to learn that the work we do has positively impacted our clients and that they are happy to share their experiences.

Get in Touch With Us

Find out more about how Cogneesol can help you transform your business. Let us know your key areas of interest so we can serve you better.
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