The Client:
A leading provider of commercial and private aviation insurance coverage in the US.
Scope of Work
Complete support in indexing declines, quotations, renewals, and driver MVRs.
Process Bottlenecks
The time required for indexing one document was ten minutes at the client's end. This task needed the indexed document to be made available for underwriters at the client site on an urgent basis in order to enable client agents to pitch proposals to other carriers in the event of a decline from the initial carrier.
Cogneesol was chosen for the indexation process standardization with the main aim of freeing client agent time for the core pursuit of providing underwriting services. The client further expected economies of scale from improved and streamlined operations.
Cogneesol’s Optimization Solution
Cogneesol, with its body of experience with insurance clients and domain expertise built over servicing clients across portfolios, proposed the creation of a dynamic workflow that would automate the indexation process. The client readily accepted our proposal.
We created a dynamic workflow tool to automate correspondence and generated real-time notifications and auto allocations for onsite account managers/underwriters. To ensure that the decision is streamlined, the tool channelized declined proposals in the queues of underwriters based on a first-come-first-serve basis.
We created a dynamic workflow tool to automate correspondence and generated real-time notifications and auto allocations for onsite account managers/underwriters. To ensure that the decision is streamlined, the tool channelized declined proposals in the queues of underwriters based on a first-come-first-serve basis.
The workflow tool that Cogneesol created for us has given our business the agility it needed. Our deal processes have been smoother and faster and have led to significant growth in our topline business.
Impact Delivered
Creation of a dynamic workflow tool led to the automation of the indexing process that resulted in excess capacity and business growth.
A speedy response system created by Cogneesol enabled fast-tracking of remote operations via offshore assistance. We continued with our flawless service even during a period of significant uncertainty and increased volumes. Our concerted efforts to match the availability of underwriters with the required work inflow and save their precious time by matching declines with the next carriers helped not lose any deal.
Our proactive services thereby increased business flow for the client.
Client Testimonials
It is always a pleasure to learn that the work we do has positively impacted our clients and that they are happy to share their experiences.
We have multiple projects live, running in parallel, across the country. Proper data entry of all the projects is a gargantuan affair. Cogneesol brought in its team of data-entry experts who already knew the intricacies of the real-estate world. They redefined our processes and database management, making them simple and free flowing. Respective project data is updated with great ease now. Thanks to the expertise of the team!
Cogneesol brought in automation into our records-keeping within the budget we had set out for the project. We now have a super smart data-entry process that is not expensive, and which has made us completely compliant in matters of document management with regard to legal and regulatory requirements. It is a matter of pride to run a fully compliant real estate company.
We had worked with a number of firms in the past that offered data management. None had been good at the price points we had budgeted for. Last year we got in touch with Cogneesol. Through the course of the year we have been very satisfied with their quality of output. All these at rates that are reasonable and within our budget! We look forward to a long association with them!
The greatest benefit that we got from employing Cogneesol for our real-estate company’s data entry is that every record is updated timely. This has resulted in multiple benefits – quick processing of apartment sales, accurate and timely inventory valuation, ready glance of available inventory. Accounting is on time now, and our book closing period has reduced thanks to the timely and accurate data entry.
When we planned to enter the Australia market, we hired Cogneesol for their data management services. They helped us with entry-level information, analyzed the markets as per product preferences and buying power, mapped existing competition and surveyed the market for growth opportunities. All these helped us draw up a focused entry strategy, which then made our debut as smooth as we could possibly get. Cogneesol now is our go-to consultants for all our data needs.
With the technical landscape changing so much in the last few years, we fell behind in analyzing our business data in a way that it could benefit us. Cogneesol brought in the technical expertise we needed to make our way through the maze of changes. They mined our business data with the latest tools, and processed them into insightful reports that then gave us a view of our market standing and the gaps.
