The Client:
A UK-based insurance company providing motorcycle insurance, car insurance, offering technical expertise and customer experience to riders/drivers across the country.
Scope of Work
Drafting of defenses, acknowledgment of service, direction questionnaire, disclosure, list of documents, witness statement, listing questionnaire, consent orders, and applications.
Process Bottlenecks
Faced with the following operational challenges, the client approached Cogneesol for a revamp of their operating model:
- A backlog of more than 5,000 claims
- Low settlement ratio resulting in higher paralegal cost (£3500-4000 per month)
- Delay in processing claims on MOJ portal and in responding to Part 7 and Part 8 claims
- High deployment of staff leading to low productivity
Cogneesol’s Optimization Solution
Swift due diligence of two weeks revealed undefined process flows with a lack of clarity on review authority and timelines. Cogneesol’s team of experts drew up an exhaustive process flow defining:
- Receipt of cases through the software
- Allocation to case handlers with pre-laid TATs for email responses, telephone calls from the court, opposing counsel, and clients
- Draft defense in response to the claimant’s pleadings, case strategy, case summary, and instructions to counsels for trial
- Two-tier review of draft documents – first-level review by the internal team at Cogneesol, and second level by the in-house counsel of the client -- before filling and sending to the opposite party
- Upload reviewed and digitally signed documents on the court portal, set workflow for solicitors to review the documents
Cogneesol turned around the process within months bringing us big savings. Through this association, we have been able to have a lean and structured process, making us very efficient.
Impact Delivered
Cogneesol turned around the process within months bringing us big savings. Through this association, we have been able to have a lean and structured process, making us very efficient.
Within a span of six months, the legal team of Cogneesol:
- Settled approximately 1500 claims reducing litigation expenses by 0.04 million pounds
- Effected settlements amounting to three million pounds
- Saved three million pounds through dismissal of claims
- Scaled to handle 1500 bodily injury claims and 1000 credit hire and property damage claims annually
- Increased client solvency rate from 120% to 150% within one year of assistance with accurate disposal of the cases
- Saved cost through timely filing of defenses under Part 7 and Part 8 and creating case strategy at the initial stage of the case
Client Testimonials
It is always a pleasure to learn that the work we do has positively impacted our clients and that they are happy to share their experiences.
Through the last three years of our association with Cogneesol, we have come to depend on their drafting support completely. They are experts of various laws and regulations; their drafts are accurate and complete; do not require undue review efforts. They make it easier and faster for us to build our cases.
Cogneesol’s legal experts are the backbone of my firm here in New Orleans -- from document review to most of our backend legal functions. A bunch that are experts at our laws and regulations, they are also extremely approachable for sundry research and assignments that keep arising from time to time in our line of work. Most importantly, they provide us seamless, timely service all the time.
Cogneesol has been handling our document review and management, contract drafting and management services for the last two years, and we have been extremely satisfied with their comprehensive and immaculate service delivery. They are meticulous and leave nothing to chance. Further, the flexibility of their rate cards allows us the freedom to approach them with all requests of backend support.
Today, we rely on Cogneesol for handling most aspects of our law firm’s back-office operations. It had started with the basic yet crucial document review tasks. Their excellent service delivery simply led to widening the scope of work and now, we also depend on them for contract abstraction, drafting, and management. Not only do they deliver quality service, they are also reasonably priced helping us stay cost efficient.
Cogneesol’s legal team is a real expert at handling day-to-day law practice management tasks including drafting agreements and contracts. They handle our document review and management, contract review and drafting. We strongly recommend their services to any firm that needs legal contract drafting done. They are accurate and error-free; submit their work on time. What’s more, they are experts with every U.S. law!
