Outsource Function -
Drafting & Claims Management

The Client:

A UK-based insurance company providing motorcycle insurance, car insurance, offering technical expertise and customer experience to riders/drivers across the country.

Scope of Work

Drafting of defenses, acknowledgment of service, direction questionnaire, disclosure, list of documents, witness statement, listing questionnaire, consent orders, and applications.

The Client:

Process Bottlenecks

Faced with the following operational challenges, the client approached Cogneesol for a revamp of their operating model:

  • A backlog of more than 5,000 claims
  • Low settlement ratio resulting in higher paralegal cost (£3500-4000 per month)
  • Delay in processing claims on MOJ portal and in responding to Part 7 and Part 8 claims
  • High deployment of staff leading to low productivity

Cogneesol’s Optimization Solution

Swift due diligence of two weeks revealed undefined process flows with a lack of clarity on review authority and timelines. Cogneesol’s team of experts drew up an exhaustive process flow defining:

  • Receipt of cases through the software
  • Allocation to case handlers with pre-laid TATs for email responses, telephone calls from the court, opposing counsel, and clients
  • Draft defense in response to the claimant’s pleadings, case strategy, case summary, and instructions to counsels for trial
  • Two-tier review of draft documents – first-level review by the internal team at Cogneesol, and second level by the in-house counsel of the client -- before filling and sending to the opposite party
  • Upload reviewed and digitally signed documents on the court portal, set workflow for solicitors to review the documents

Cogneesol turned around the process within months bringing us big savings. Through this association, we have been able to have a lean and structured process, making us very efficient.

Impact Delivered

Cogneesol turned around the process within months bringing us big savings. Through this association, we have been able to have a lean and structured process, making us very efficient.

Within a span of six months, the legal team of Cogneesol:

  • Settled approximately 1500 claims reducing litigation expenses by 0.04 million pounds
  • Effected settlements amounting to three million pounds
  • Saved three million pounds through dismissal of claims
  • Scaled to handle 1500 bodily injury claims and 1000 credit hire and property damage claims annually
  • Increased client solvency rate from 120% to 150% within one year of assistance with accurate disposal of the cases
  • Saved cost through timely filing of defenses under Part 7 and Part 8 and creating case strategy at the initial stage of the case

Client Testimonials

It is always a pleasure to learn that the work we do has positively impacted our clients and that they are happy to share their experiences.

Get in Touch With Us

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