Cogneesol helps a US-based medical transportation company achieve time and cost savings with streamlined documentation

The Client:

A US-based company specializing in high-quality medical transportation care for critically ill patients.

Scope of Work

Complete support on portal indexing of documents and document summarization. The input of information on the portal regarding the transportation of patients going to and from the hospitals.

The Client:

Process Bottlenecks

Owing to the highly tedious and bulky nature of work, the client had been facing the following issues:

  • Accurate summarization requiring an in-depth study of relevant laws and regulations
  • High volume of backlogs
  • High administrative costs owing to existing wage rates and overtime costs

Cogneesol’s Optimization Solution

As the client signed up for our document review services, our first step was to identify different types of documents and streamline their input-processing-output procedure to minimize the time and effort required.


  • We filled medical records of client patients along with ambulance details on a portal to ease tracking and retrieval of data
  • Defined key words and created a common repository for the keywords for easy reference

Our department seems to be in complete control now. Thanks to the real-time document management by the Cogneesol team. They have powered our efficiency!

Impact Delivered

Considering the nature of challenges and the volume of backlogs, we had assigned the client a dedicated team. Working on committed timelines and a defined operating model, the team ensured the clearance of backlogs within two months. The repository made it easy for the client to retrieve information from the portal easily and promptly.

Client Testimonials

It is always a pleasure to learn that the work we do has positively impacted our clients and that they are happy to share their experiences.

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