The Client:
A US-based company specializing in high-quality medical transportation care for critically ill patients.
Scope of Work
Complete support on portal indexing of documents and document summarization. The input of information on the portal regarding the transportation of patients going to and from the hospitals.
Process Bottlenecks
Owing to the highly tedious and bulky nature of work, the client had been facing the following issues:
- Accurate summarization requiring an in-depth study of relevant laws and regulations
- High volume of backlogs
- High administrative costs owing to existing wage rates and overtime costs
Cogneesol’s Optimization Solution
As the client signed up for our document review services, our first step was to identify different types of documents and streamline their input-processing-output procedure to minimize the time and effort required.
Additionally:
- We filled medical records of client patients along with ambulance details on a portal to ease tracking and retrieval of data
- Defined key words and created a common repository for the keywords for easy reference
Our department seems to be in complete control now. Thanks to the real-time document management by the Cogneesol team. They have powered our efficiency!
Impact Delivered
Cogneesol helps a US-based medical transportation company achieve time and cost savings with streamlined documentation.
Considering the nature of challenges and the volume of backlogs, we had assigned the client a dedicated team. Working on committed timelines and a defined operating model, the team ensured the clearance of backlogs within two months. The repository made it easy for the client to retrieve information from the portal easily and promptly.
Other Client Stories
Client Testimonials
It is always a pleasure to learn that the work we do has positively impacted our clients and that they are happy to share their experiences.
Thank you Cogneesol for your valuable services in reviewing and managing our firm’s contracts. You have helped reduce our time spent on this activity by more than half. Also, the resulting cost savings have been great in these pandemic-struck times. We hope to strengthen our relationship with you in the future with more such assignments. Keep up the good work!
Cogneesol’s legal experts are the backbone of my firm here in New Orleans -- from document review to most of our backend legal functions. A bunch that are experts at our laws and regulations, they are also extremely approachable for sundry research and assignments that keep arising from time to time in our line of work. Most importantly, they provide us seamless, timely service all the time.
Cogneesol has been handling our document review and management, contract drafting and management services for the last two years, and we have been extremely satisfied with their comprehensive and immaculate service delivery. They are meticulous and leave nothing to chance. Further, the flexibility of their rate cards allows us the freedom to approach them with all requests of backend support.
Today, we rely on Cogneesol for handling most aspects of our law firm’s back-office operations. It had started with the basic yet crucial document review tasks. Their excellent service delivery simply led to widening the scope of work and now, we also depend on them for contract abstraction, drafting, and management. Not only do they deliver quality service, they are also reasonably priced helping us stay cost efficient.
Cogneesol has been our partner for contract review and management for some time now. Initially, we had started with assignments every other month. But over time, impressed with their timeliness and comprehensive output, we handed over 100% of our contracts to the team. This has worked best for us since it has freed us of valuable time which we would earlier spend in review.
