Outsource Function -
Complaint Drafting Services

The Client:

A Canada-based attorney specializing in consumer complaints relating to HVAC systems at households, representing consumers in HVAC door-to-door predatory sales contracts, and providing notary public services.

Scope of Work

Complete support on the drafting of complaints.

The Client:

Process Challenges

Owing to the precise nature of the complaints, the attorney faced time constraints and a huge backlog of drafting and claims filings. He required assistance on concise and error-free complaint drafts.

Cogneesol’s Optimization Solution

Cogneesol’s legal experts assigned to the client’s scope of work conducted thorough due diligence and lay down the following process changes:

  • Created company-specific templates taking them as defendants
  • Complaint drafted on the basis of summation provided by the client
  • Draft complaint reviewed twice at Cogneesol to ensure accuracy and completeness before being sent for client approval
  • Upon receipt of client approval, the complaint is filed online at Ontario small claims portal, and a submission summary dispatched to the client

The team that handles my firm’s drafting requirements is adept at related laws and their applicability. Besides, their organized approach to my cases has optimized my processes, bringing in high productivity and cost savings.

Impact Delivered

Cogneesol helps the law firm achieve $4,500,000 in consolidated damages and a 50% rise in productivity.

Having thus standardized the drafting process, Cogneesol has been able to clear a backlog of approximately 1000 claims in a month. Additionally, with our continuous improvements and accurate drafting, we:

  • Enabled the awarding of $10,000 by the Divisional Court of Appeals to the consumer in punitive damages against the HVAC funder
  • Achieved the awarding of $4,500,000 in consolidated damages in the year 2020
  • Raised productivity by 50%
  • Reduction in turnaround time resulted in a reduction of staff and administrative costs
  • Owing to streamline processes, Cogneesol enabled the client to handle more cases, thereby growing his clientele

Client Testimonials

It is always a pleasure to learn that the work we do has positively impacted our clients and that they are happy to share their experiences.

Get in Touch With Us

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