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Outsource Function: Legal Document Processing

SCOPE OF SERVICES:

This was entirely a new experience for us, as we did the work on Lexisnexis CaseMap software. In this the core element of services were organization of case documents, linking the data together and streamline the workflow. It was standard software and there was a time limit to complete the work. We provide the quality and enhanced legal outsourcing services.

DESCRIPTION OF THE CLIENT:

Our Client is a USA based who is an associate attorney in a law firm. The services provided by this firm are Consumer Class actions, wrongful Repossessions, Automobile Frauds etc. With the help client instructions we provided the quality services.

PROCESSING:

  • As already stated above, we used the LexisNexis CaseMap software. In this we have to remote connect to the client computer. The password and username was provided by the client. There were numbers of PDF files. We have to specifically open a relevant case in this software. Then we have to import pdf files in the LexisNexis CaseMap Software. The imported pdf files are then annexed with headings for example, pages, date, full name, key, type, description, linked issues etcetera, accordingly we have to make the entries. We ensure that the files are linked properly to the entries in the software. The Software helps our client of researching the document at a glance. This process helps the client to simplify the work and get case details faster. This case note helps to analyze and work efficiently.

IMPACT:

  • Delivery of Quality work: One of the major success points is the delivery of quality work. Our internal process is focused on the Quality both at the process level and at the review and delivery level.
  • Round the Clock Support: We have well trained team work in two shifts which enables the client to have a fast turnaround time and operate.
  • Cost savings when outsourcing legal services
  • Increased Efficiency: Since there is a team working during the US hours, there has been constant interaction amongst the teams to streamline the process which lead to more efficiency.
  • Ongoing, near real-time processing for new documents (increasing productivity and customer service)
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  • I want to take a minute to convey my heartfelt gratitude for all the efforts put forth by the team of Cogneesol. They quickly understood our workflow, adapted to our requirements and performed outstandingly.

    • A Fortune 500 Tech Company
  • I am very pleased with Cogneesol's handling of the ticketing procedure. They are super fast in creating cases when new emails arrive and accuracy is just right despite the minimal training we offered. They are rock stars!

    • Tech Startup Company based in Australia
  • We are really thankful to the entire team of Cogneesol. They've helped us reach our customers in a meaningful way. We would love to work with them again in the future.

    • A Leading Telecommunications Provider
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