Process Associate

Responsibilities:

• Process claims in line with required service standard and in accordance with delegated authority.
• Collate information from correct sources to assess ensuring accurate and fair assessment of all claims.
• Challenge any anomalies including declining all invalid claims.
• Communicate effectively with customers, representatives and veterinary practices to manage expectations throughout the claims process.
• Pro-actively managing caseloads.
• Manage multi-channel correspondence across emails, post and telephone calls.
• Effectively manage claim cost.
• Organise, record and distribute incoming correspondence through multiple channels efficiently.
• Update and maintain policy records accurately
• Liaise with both internal and external customers via telephone and email.
• Maintain an appropriate level of knowledge regarding products, procedures, service, system and frameworks.
• Any other tasks deemed appropriate by the Line Manager.

Requirements:

• Willingness to learn the intricacies of Claims.
• Excellent verbal and written communication skills.
• The ability to prioritise workloads and meet deadlines.
• Attention to detail.
• To be pro-active and self-motivated.
• Experience in handling of insurance claims.
• Excellent attention to detail.
• Strong written and verbal communication skills.
• Ability to build and maintain positive relationships with all customers, colleagues and members of management.
• A professional and proactive customer focused outlook with a passion to demonstrate a high level of customer service.
• To be Pro-active and self-motivated

Preferred Requirements:

• Knowledge and experience of Insurance Industry, as well as an understanding of Claims.