Process Associate

Experience: 0 to 5 yrs Location: Mohali


  • Process claims in line with required service standard and in accordance with delegated authority.
  • Collate information from correct sources to assess ensuring accurate and fair assessment of all claims.
  • Challenge any anomalies including declining all invalid claims.
  • Communicate effectively with customers, representatives and veterinary practices to manage expectations throughout the claims process.
  • Pro-actively managing caseloads.
  • Manage multi-channel correspondence across emails, post and telephone calls.
  • Effectively manage claim cost.
  • Organise, record and distribute incoming correspondence through multiple channels efficiently.
  • Update and maintain policy records accurately
  • Liaise with both internal and external customers via telephone and email.
  • Maintain an appropriate level of knowledge regarding products, procedures, service, system and frameworks.
  • Any other tasks deemed appropriate by the Line Manager.


  • Willingness to learn the intricacies of Claims.
  • Excellent verbal and written communication skills.
  • The ability to prioritise workloads and meet deadlines.
  • Attention to detail.
  • To be pro-active and self-motivated.
  • Experience in handling of insurance claims.
  • Excellent attention to detail.
  • Strong written and verbal communication skills.
  • Ability to build and maintain positive relationships with all customers, colleagues and members of management.
  • A professional and proactive customer focused outlook with a passion to demonstrate a high level of customer service.
  • To be Pro-active and self-motivated

Preferred Requirements:

  • Knowledge and experience of Insurance Industry, as well as an understanding of Claims.


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