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Why Would Companies Opt to Outsource Data Entry Services?

Last updated: 28 Nov, 2019 By | 6 Minutes Read

The reason differs between industries and sectors but there is a common denominator for all. It is the need to save on large-scale investments in setting up processing infrastructure and avoid recruitment of specialized data entry manpower thereby reducing recurring expenditure on salaries and other establishment expenses.

Most importantly it ensures speed and accuracy of data processing and generation of returns. It has to be remembered here that these savings in costs benefit companies in multiple ways. It strengthens and enhances profitability and facilitates diversion of precious resources towards more productive and core activities such as business expansion, product launches and increasing brand awareness.

However, when a routine back-office function as data entry is to be outsourced it is imperative that speed and accuracy be at the forefront of primary requirements from the outsourced agency. But, what are the attributes that enable top-end professional outsourcing companies to offer a high accuracy rate for data entry services?

Reasons Companies Opt to Outsource Data Entry Services:

Inbuilt accuracy audit and checks: Companies specializing in data entry processing have in-built systems in place to conduct accuracy audits of data processed. But in the rare instances of errors, checks are carried out on a real-time basis and the process is monitored for months to arrive at the root of the problem and eliminate it altogether.

Where the level of accuracy required is almost 100% as with insurance and healthcare industries, the dual keying system is adopted. The data keyed in are set off against each other and discrepancies noticed immediately.

Software for data entry accuracy: Special software packages are used by outsourcing firms to ensure data entry accuracy and are often termed as intelligent data capturing. There are sets of parallel fields that reduce the possibility of errors.

For example, if a box has to be ticked that indicates favorable comment by a customer a field automatically pops up where details of the favorable comment have to give. Again, there are options where electronic data entry forms guide the data entry operator through the modalities of what, where and how to enter the correct figures and points.

Strictly maintaining stipulated accuracy levels: Outsourced agencies are given benchmarks of accuracy levels that have to be strictly maintained at all times. It is not that 100% accuracy levels have to be always achieved.

Compromise is often made with noncore data that does not have a direct impact on customer service or client information. Compensation paid is linked to the stipulated standards. Therefore, data entry services put great emphasis on attaining high accuracy levels to the benefit of their clients.

Use of technologically advanced systems for accuracy: The latest technological innovations are incorporated by BPO firms to ensure data entry accuracy. These include robotic process automation software (RPA) that hardly needs any monitoring or supervision to ensure the accuracy of data entry. The speed of data entry is also increased manifold.

Apart from data entry and processing speed and accuracy, an outsourcing company also maintains a high level of data security. Similarly, we, at Cogneesol, take complete responsibility for client data and ensure data accuracy and safety through regular auditing. Get in touch with us today, call us at +1 646-688-2821 or email at [email protected].

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